Alison Wolf Email & Phone Number

Clearwater, FL, US

Needham, MA, US

Chief of Staff to the head of Consumer Experience and senior director of the CX PMO. In this role, I identify and execute strategic opportunities to improve the consumer experience by partnering with IT, Marketing, Logistics, DC Operations and Product Development.

Needham, MA, US

New York, NY, US

Lead the development of ground-up Customer Success practice, establishing framework for onboarding, communication, ongoing support, KPIs, and reporting. - Develop efficient and effective onboarding processes and KPIs, leading to a 40% increase in onboarded members at enterprise customer accounts. - Establish strong relationships with key stakeholders at.

Upper Saddle River, New Jersey, US

Built Customer Success practice supporting Fortune 100 enterprise customers to improve customer health, retention rates (ARR) and identify upsell and cross sell opportunities to maximize LTV. Led Business Development / Inside Sales organization to identify leads and qualify opportunities. Spearheaded efforts to develop and document collateral, use cases.

Vienna, Virginia, US

Drove successful implementation and adoption of highly complex cyber security network traffic analysis and collective defense solution for a portfolio of Fortune 500 customers in financial and healthcare sectors. - Developed and maintained positive client relationships at all levels of the organization by understanding critical success factors.

St Louis, MO, US

Spearheaded the development of the Project Management Office, governance processes, reporting framework, and organizational toolset. - Managed PMO staff consisting of 7 PMs and a department budget of $40M capital. - Developed and implemented IT Governance process and business case template that enhanced visibility and decision making at project initiation.

Framingham, MA, US

Top performing Portfolio Manager consistently sought out to lead the most complex portfolios that led to being promoted to manage a team of 7 Portfolio Managers responsible for $175M enterprise portfolio. - Instrumental in defining and implementing the annual budget and IT Governance process. Developed enhanced portfolio reporting that highlighted gaps in.

Baltimore, MD, US

Managed large-scale infrastructure projects of varying levels of complexity that touched nearly all of the organizations 10,000 users. Identified and mitigated potential risks, developed requirements, managed change control, and tracked schedules and budget while ensuring project activities aligned with business objectives. - Drove cost savings of over $3M.

Hanover, MD, US

Accountable for overall project management, reporting, and communication for desktop refresh and Windows XP implementation for 4000 users nationwide.

Munich, DE

Directed infrastructure and end user strategy and operations for multi-location manufacturing organization of 1500+ users. Managed all aspects of WAN/LAN, VPN, Voice and Data Communications, Servers, Storage, Databases, Disaster Recovery, Helpdesk and PC Support. Managing a team of 7, drove cost reductions, increased availability and service levels, as.

Managed strategy and operations for Solaris and Microsoft Engineers. Directed hardware and software engineering, implementation and support for clients. Developed customer support, response and escalation procedures. Implemented detailed costing structure for client configuration and services. Developed and enforced security processes and protocols.

San Mateo, California, US

Managed team of systems administrators responsible for workstation, network and server support to 2500 users in 150 locations across the US. Directed branch moves, new opens and expansions. Directed desktop engineering practices and software release processes. Project Manager for Y2K Infrastructure remediation.

St. Louis, Missouri, US