Alison Wolf Email & Phone Number

Clearwater, Fl, Us

Needham, Ma, Us

Chief of Staff to the head of Consumer Experience and senior director of the CX PMO. In this role, I identify and execute strategic opportunities to improve the consumer experience by partnering with IT, Marketing, Logistics, DC Operations and Product Development.

Needham, Ma, Us

New York, Ny, Us

Lead the development of ground-up Customer Success practice, establishing framework for onboarding, communication, ongoing support, KPIs, and reporting. - Develop efficient and effective onboarding processes and KPIs, leading to a 40% increase in onboarded members at enterprise customer accounts. - Establish strong relationships with key stakeholders at all enterprise customers. Conduct regular stakeholder meetings to gain insight into their needs, leading to decreased churn and increased NPS and referenceability. - Develop project plans and manage large scale implementations at Fortune 100 customers. - Develop repository of customer data and re-usable collateral including industry specific use cases and customer success stories.

Upper Saddle River, New Jersey, Us

Built Customer Success practice supporting Fortune 100 enterprise customers to improve customer health, retention rates (ARR) and identify upsell and cross sell opportunities to maximize LTV. Led Business Development / Inside Sales organization to identify leads and qualify opportunities. Spearheaded efforts to develop and document collateral, use cases, customer success stories and CRM utilization. - Managed team of 7 Business Develop Representatives / Account managers responsible for early lead generation and opportunity identification. Develop metrics to drive and measure success including MQL => SAL => SQL timeline and efficacy rates. - Led Customer Success team responsible for support of Fortune 100 enterprise customers. Drove deeper engagement and ensure renewals and expansion opportunities. - Project management for large scale, complex implementation of platform at key customer. Developed project plan and reporting framework, ensured resource alignment, and successfully implemented across global footprint.

Vienna, Virginia, Us

Drove successful implementation and adoption of highly complex cyber security network traffic analysis and collective defense solution for a portfolio of Fortune 500 customers in financial and healthcare sectors. - Developed and maintained positive client relationships at all levels of the organization by understanding critical success factors, organizational needs, and advocating for customer requested product enhancements. - Drove renewal and upsell opportunities at resulting in expansion of portfolio by 25% YOY. Crafted client success plans and ensure customer is leveraging solution and achieving success. - Collect benchmark and KPI data to articulate success. - Conducted impactful quarterly business reviews with senior stakeholders. - Oversaw implementation of expansion and refresh opportunities, managing technical and project staff. - Drove timely issue resolution and escalation.

St Louis, Mo, Us

Spearheaded the development of the Project Management Office, governance processes, reporting framework, and organizational toolset. - Managed PMO staff consisting of 7 PMs and a department budget of $40M capital. - Developed and implemented IT Governance process and business case template that enhanced visibility and decision making at project initiation and drove standardization throughout the dispersed PM teams. - Defined and instituted project reporting framework utilized by both waterfall and agile teams that improved overall project delivery, management of risk, resource alignment and executive decision making including weekly status reports, monthly executive summaries and portfolio alignment. - Reengineered financial reporting and forecasting process and instituted monthly capital reviews which led to budget variances of less than 3% of annual capital budget. - Implemented time tracking system (Tempo), which allowed organization to meet goal of 54% capitalization rate for all associates and contractors.

Framingham, Ma, Us

Top performing Portfolio Manager consistently sought out to lead the most complex portfolios that led to being promoted to manage a team of 7 Portfolio Managers responsible for $175M enterprise portfolio. - Instrumental in defining and implementing the annual budget and IT Governance process. Developed enhanced portfolio reporting that highlighted gaps in alignment of resources resulting in 80+% successful project delivery within 6 months. - Directed enhancements to financial reporting and processes that resulted in improved utilization of capital to 95% across organization. - Subject matter expert and key resource in enterprise implementation of PPM solution (Clarity).

Baltimore, Md, Us

Managed large-scale infrastructure projects of varying levels of complexity that touched nearly all of the organizations 10,000 users. Identified and mitigated potential risks, developed requirements, managed change control, and tracked schedules and budget while ensuring project activities aligned with business objectives. - Drove cost savings of over $3M annually through key initiatives, which consolidated data center and print footprint. - Directed team of 13 application developers responsible for development and support of legacy retail energy platforms. - Stabilized critical applications and implemented support structure and operational processes that included 24x7 support and escalation procedures. Reduced downtime of CRM application by 40% within 6 months.

Hanover, Md, Us

Accountable for overall project management, reporting, and communication for desktop refresh and Windows XP implementation for 4000 users nationwide.

Munich, De

Directed infrastructure and end user strategy and operations for multi-location manufacturing organization of 1500+ users. Managed all aspects of WAN/LAN, VPN, Voice and Data Communications, Servers, Storage, Databases, Disaster Recovery, Helpdesk and PC Support. Managing a team of 7, drove cost reductions, increased availability and service levels, as well as platform standardization. - Decreased operational budget by 40% while doubling customer satisfaction with services and availability. - Instrumental in the development and execution of IT Operations roadmap and Disaster Recovery Plan. Improved system failover times from days to hours. - Decreased security vulnerabilities from 10+% to less than 2% by implementing enhanced patching and remediation practices.

Managed strategy and operations for Solaris and Microsoft Engineers. Directed hardware and software engineering, implementation and support for clients. Developed customer support, response and escalation procedures. Implemented detailed costing structure for client configuration and services. Developed and enforced security processes and protocols.

San Mateo, California, Us

Managed team of systems administrators responsible for workstation, network and server support to 2500 users in 150 locations across the US. Directed branch moves, new opens and expansions. Directed desktop engineering practices and software release processes. Project Manager for Y2K Infrastructure remediation.

St. Louis, Missouri, Us