Program Manager with over 10 years of experience driving complex projects, from concept to successful delivery. I excel at understanding and translating customer needs into actionable plans. I foster cross-functional collaboration to ensure solutions meet both business objectives and technical realities.Leveraging my leadership skills honed over 7 years in the US Army, I transitioned to the private sector. My passion for streamlining processes and improving customer experience flourished there. As a Program Manager, I led the development and implementation of a global, comprehensive inventory management program. This program not only focused on technical solutions but also user-friendly software products and a focus on user journeys. I spearheaded initiatives to improve product recommendations and address process inefficiencies, ensuring a smoother experience for Wayfair's suppliers and inventory managers. This reduced total time spent by>25%, eliminated redundant processes, and enhanced automated data collection.