Directed the testing, configuration, and migration to new telephony system to ensure compliance with all business requirements. Managed remodeling of the corporate office, negotiated with furniture and labor vendors, completed the project on time and within budget. Coordinated acquisition of new office space to meet all business and technical needs on schedule. Documented departmental procedures to construct knowledge base for IT solutions. Communicated technical issues and outages, while serving as the primary contact and "voice" of the IT department. Mentored junior IT department members and supported junior members with challenging tasks and ticket escalations.• Administered Jira Service Management, enhanced tracking of technician workloads and improved IT service satisfaction.• Generated annual asset replacement and depreciation reports, while detailing the total number of assets and their associated values for accurate presentation.• Established new backup regimen for core systems, increased redundancy, and boosted recovery processes in case of incidents.• Created, implemented, and managed the Jira Agile Project Management tool to streamline project workflows.• Monitored stability and potential outages in power and internet connections across multiple facilities, along with core on-prem and cloud services.• Aligned licensing of cloud and security services with business needs by identifying cost reduction opportunities.• Integrated authentication and security measures to oversee daily operations of the sales team and ensured effectiveness of security measures, including antivirus up-to-date and email security.• Negotiated enterprise agreements, deployed regional resources, eliminated underutilized resources, and minimized Azure cloud costs.

Managed numerous systems in various physical and virtual settings. Strengthened professional relationships with third-party vendors for TechSquad and clientele. Allocated client infrastructure resources based on individual needs and budgetary limits. Implemented, sustained, and upgraded Active Directory, Group Policy, and other domain services.• Created and maintained automated processes for PSA and RMM tools, including the creation of client-specific policies.• Examined clients' infrastructure upon onboarding during review periods and provided detailed assessments and suggestions.• Evaluated compliance of clients' policies, procedures, disaster recovery, and business continuity plans.• Developed project outlines for the configuration, deployment of new infrastructure, and onboarding initiatives.• Resolved escalated client issues and ensured communication aligns with SLA timelines.• Streamlined employee time tracking and client billing by implementing PSA tools and ticketing systems.• Successfully planned and executed multiple projects to meet deadlines according to budget constraints.

Operated mainframe and oversaw financial transaction processing, while maintaining daily and weekly backups of core systems. Analyzed logs, responded to, and remediated security incidents. Developed and managed automation scripts for daily processes, including CETO file transactions. Streamlined telephony costs by consolidating unnecessary or ill-configured ancillary services.• Created and managed automation scripts for AWS cloud infrastructure using AWS CloudWatch and Lambda functions.• Optimized AWS expenditure by 40% through programmatic management of unused resources during low demand periods.• Reduced annual telephony expenses by $10K by transitioning voicemail services from 3rd-party application to built-in functionality within the on-premises telephony system.• Minimized technician input by 75% through imaging solution to expedite user workstation deployment.

Coordinated complete network overhauls for two production facilities of the second largest agrichemical company globally. Managed on-premises and cloud infrastructure for Tech Squad and its clients.• Developed and configured new systems for deployment, while installing, configuring, and executing migrations of Active Directory Domain Services.• Configured agent organizational settings for PSA tools and executed file, application, and email migrations.• Strategized and executed equipment refreshes for hundreds of workstations for enterprise clients.