Alison Wilson Email & Phone Number

Los Angeles, Ca, Us

· Primary consultant and instructional designer for nine HQ Business Partners at Director-levels across the organization to launch onboarding, system, and development training.· Created 20 professional development and leadership tactical skills trainings through on-demand learning through our Learning Management System (Lessonly).· Ideated and executed the company’s Career Pathing framework and procedure.· Primary facilitator of all "Learning Labs," which are live courses covering topics across soft leadership skills.· Launched development program for high performing independent contributors and associates to hone their leadership skills with the goal of developing towards people leadership roles.· Developed company-wide live training cadence in addition to recruiting for and implementing the Lunch & Learn program.· Partnered across the business to create all-company Salesforce training covering the basics to team-specific uses to drive growth and efficiency across the organization.· Fostered an inclusive learning community with a company-wide learner satisfaction metric of 98%.

· Utilized strong remote leadership skills to manage a team of 15 part-time and full-time agents to problem solve customer issues in live channels through Kustomer CRM platform, pivoting based on business and customer needs in a fast-paced setting.· Trained and escalated product issues within our internal systems to ensure smoother processes and resolutions, resulting in improved KPI metrics.· Supported the growth of the business through the full cycle recruiting and immersion of remote agents across the country by growing our teams by 4x over two quarters.· Improved hiring transparency and training system in order to scale our team quickly and drive results for our Service Level Agreements.· Integrated and implemented new customer-facing policies to create 400k~ in savings for the company.· Led and created community building activities and initiatives to increase calendar and participation by 20%for the remote CX team who shifted quickly due to the pandemic and were adjusting to remote work life.· Developed agents to exceed expectations in productivity, quality, and system learnings, with 4 transitioninginto cross-functional roles in our CX Operations, training, and billing departments.· Launched productivity performance goals and transition plan for new agents during a period of rapidorganizational change and growth.

• Leveraged strong remote leadership skills to coach a team of stylists on 15 new styling technologies to improve customer experience and success rates across the company.• Implemented and steered a major change initiative by training up to 160 stylists through a new key software transition to improve the client experience.• Led and created comprehensive performance management plans for a team of 54 remote stylists across the Southern California region, supporting and coaching stylists in multiple business lines.• Achieved selection to inaugurate the Styling Team Coach role, providing upward feedback and managing processes to develop this specialized role.• Piloted the implementation of an innovative employee recognition program to celebrate staff contributions and accomplishments, developing a three-part system that would later be adopted across the region.• Executed stylist training project, identifying individual strengths and areas of improvement in order to provide actionable feedback to increase and uplevel the region’s performance in customer success. • Deployed corporate objectives and regional productivity goals by creating engaging and personalized coaching videos to stylists.• Developed the stylists’ education through the creation of specialized styling merchandise videos.• Supported the growth of the business through the full cycle recruiting and immersion of the region’s remote stylists.• Demonstrated competency in all Stitch Fix business lines, successfully styling men’s, women’s, and kids’ looks.

• Harnessed insights derived from algorithmic data and customer feedback to provide personalized styling expertise to 10K+ clients throughout tenure, building robust relationships built on trust and mutual respect.• Partnered with Client Experience team to help solve complex client issues to ensure a 360-degree positive client experience.• Surpassed company-defined metrics for sales and customer service for four consecutive quarters.• Applied strong public speaking skills to lead four group presentations in 2018, educating colleagues on customer service best practices, the interpretation of client feedback metrics, and stylist growth. • Coordinated cross-functionally with the merchandising team, cultivating an in-depth knowledge of the hundreds of clothing brands, styles, and aesthetics within an expansive company inventory. • Partnered with leadership in the Northern California region to facilitate a presentation on the Kids Specialty Team, generating an increase in employee engagement with additional styling services and business lines.

• Utilized strong interpersonal communication and critical thinking skills to engage with up to 300 clients per shift, upholding the highest levels of customer service and professionalism in a fast-paced upscale dining environment.• Trained new employees in all areas of the position to ensure efficiency and competency in a fast-paced environment.

Analyzed studio screenplays for client product placement opportunities. Assisted in building client relations and organizing events within the film industry. Partnered with a team of Project Managers on assessing scripted placement opportunities

Caring for two children, ages 5 and 10. Modeled appropriate social behaviors and encouraged empathy for others to cultivate interpersonal relationships and communication skills. Supervised and assisted with homework as well as promoting strong study habits. Taught and performed age-appropriate activities, such as reading, arts, and crafts to encourage intellectual development and growth.