Overall Purpose: Manages the development, marketing and sale of a set of products throughout the product life cycle. Products provide the company with a competitive advantage in its product portfolio.Key Roles and Responsibilities: -Serve as the central resource with design, process, manufacturing, test, quality, and marketing as the product(s) move to production and distribution. -Research, designs, plans, develops, and evaluates new products by translating and documenting customer requirements into final product design. -Analyze customer needs, identifies priorities for new products or services and enhancements. -Defines market, including competitive analysis and definition of product functionality. -Prepares and presents business cases for new products and services. -Partners with business, technology and UX teams to design products that meet the needs of the business with minimal investment. -Creates product roadmap and project plan. -Responsible for managing budgets, acquiring estimates and the requests for funding. -Works with the Pricing Team to develop pricing strategies.

AT&T Mobility & Entertainment Group-HQ Operations-Performs non-technical project or program management work focused on internal AT&T programs.-Manage projects/programs from initiation through delivery. -Responsible for meeting the project/program requirements by applying project management skills, tools, and techniques to manage the project/program scope, quality, schedule, budget, resources, and risk. Key Roles and Responsibilities-Conducts end to end project management of multiple large projects and sub-components of large programs-Lead cross functional teams to complete deliverables within allotted timeline and budget-Identify key internal/external stakeholders necessary for project completion-Develop overall strategy for executive of high value projects/program-Define project/program scope and objectives-Guide activities of project/program team including delegating tasks to team members-Identify resources, and establish master timeline for deliverables. -Manage project and programs that are complex in nature,rarely follow a repeatable framework, typically span multiple business units or are company-wide, and require a high level of analysis to create project/program plans for new concept projects/programs-Work with external vendors and internal stakeholders to champion project(s) across the entire organization-Develop detailed work plans, schedules, estimates, resource plans, and status reports. -Conduct project/program meetings -Responsible for project/program tracking and analysis -Ensure adherences to quality standards and reviews deliverables-Manage the integration of vendor tasks and tracks and reviews vendor deliverables-Provide technical and analytical guidance to project team-Recommend and takes action to direct the analysis and solutions of major problems-Communicates to client/vendors/leadership

Support business strategy and provide consulting support to HR/COE & DRO Client Groups related to Workforce 2020 planning, initiatives, workplace, and HR support•Provide direct and/or indirect client consultation on Human Resources (HR) policy, practices•Serve as the SME on AT&T internal HR guidelines, policies and processes to include Performance Management, Business Intelligence, Talent Management, Mergers and Acquisitions and Policy•Confers advice and counsel in delivering HR policy interpretation and administration.•Develop and manage the alignment of AT&T HR policies, processes and guidelines to corporate and business unit strategies•Evaluate and audit the status of current policies, processes and guidelines to ensure legal compliance and minimize company costs•Create issue papers, proposals, and other recommendations•Conduct strategic planning activities in selecting and managing external advisors and industry panels to ensure that plans within their area of expertise comply with all applicable laws and regulations•Ensure programs and HR policies are current with regard to trends and best practices•Analyze current HR policies and processes compared to trends and legislated requirements•Apply discretion and expertise to evaluation options and may present recommendations and provide consultation•Manage vendors where outsourcing provides a cost and/or service advantage. Vendor management includes performance negotiations and contract provisions, operations and service delivery issues, and continuous improvement program provisions•Assist in the negotiation of coverage, services, and costs with carriers and brokers

Act as “front door” in support of SVP/HR Solutions. Lead team of PMs in support of communication, budget, HR, key initiatives, and administrative responsibilities-Primary delegate representing Cynt Marshall-Manage budget-Execute business and tactical planning-Act as project team and task force Team Lead-Manage, direct and supervises management and/or non-management direct reports.-Influences decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates. -Support and complete career planning, performance evaluations, and compliance with company policies

-Responsible for the overall training performance of a team of highly qualified delivery instructors and their supervisors -Responsible for developing the leadership skills of direct report team, and supporting them as they develop their individual teams-Interact with the Consumer Market Retail client from the Regions Officer to Director-Partner directly with multiple channel leaders to ensure that training initiatives are correctly planned and executed. -Represent learning services leadership meetings on a regional and market basis as needed. -Perform classroom observations to ensure that training is being consistently delivered across market teams. -Advisor to Regional Operations team-Provide strategic planning and insight for regional training needs-Responsible for overseeing training scheduling and execution for all CMR channels, and ensuring that Instructors are utilized in a fair and consistent manner-Seen as the face of training to the client-Partner with Training Design team to ensure instructors receive quality effective content-Act as Delivery Lead on multiple project teams supporting learning plan and employee engagement initiatives

-Regional leader responsible for driving execution of retail strategies and initiatives to become America's premier retailer by delivering an extraordinary experience to our customers. -Execute programs and processes for successful field execution in the areas of Training, AT&T Retail Experience, the five key behaviors, Service Steward and Famous initiatives aimed at delivering an extraordinary customer experience.-Project Management of key initiaves that support Local Dealer Retail channel-Created monthly communication call to deliver marketing and other operations process info directly to the field and field leadership

Market level results driver that led 8-12 Retail Connections Managers to surpass the country in sales execution of our Wireline portfolio. Implemented sales and activity strategy to achieve results through our Dealer and COR channels.Initiated and facilitated monthly Wireline Institute and Feature Academy for new hires, and low performers, to improve product knowledge, of our home and wireless connection portfolios. Improved wired performance by 25% YOY, and feature revenue by 10%.Implemented, and executed upon several operational objectives and ready-to-launch strategies such as the UVERSE Mission Possible Challenge, and Surf Free Street Sales teams. Collaborated with our sales operations and customer experience partners to improve overall customer experience. Initiated objectives to clearly identify F Cases, and escalationsExceeded home solutions and feature per opportunity objectives and was ranked #1 in the North Central region through 2009. Attended North Central Summit in Fort Lauderdale, awarded to top performers. Ranked #1 in % to goal attainment, wired revenue, and Customer Feedback Q1, and Q3 2010

Supported, motivated, and inspired 6-37 stores in all Retail Channels to move sales results of our key portfolio of services including high-speed internet, DISH Network, UVERSE, access lines, and ATT/Cingular Wireless. At start of tour districts averaged 48 HIS sales p/day. Presently stores exceeding 1 p/store p/day target. Ended Q1 #1 in state of IL.Implemented weekly conference calls to cover any changes, updates, and pertinent information with store managers, and SME's within the stores.Facilitated training sessions to improve Wireline and Feature performance, provide product knowledge, role-play sales strategy, and share best practices. Group sessions consisted of 3-25 people and were 30 minutes to 1 1/1/2 hours in lengthConducted Wireline Huddles at monthly district meetings to cover Wireline portfolio with business leaders within the district covering offer strategy, sales successes, expectations and rankings within the IL VP-GM marker area.

Worked as liaison between General Manager, Associate Directors, Coach Staff, service representatives, and Call Center Operations. Charged with, and executed on, implementation of Average Handle Time, Average Speed of Answer, and Quality of Service objectives.Successful in lowering call handle time from 12 minutes to 8.4 minutes by November 05.Developed work force plans inclusive of small team huddles, and overtime allotments to avoid monthly, and quarterly regulatory fines.Managed and maintained office expenses of $1000-$3000 per month. Executed on attrition models via documentation and accountability to attendance, and performance standards.Developed small team of 5 Technical Associates to meet adherence, payroll, and financial forecasts. Reduced incidental absence from 17% in January 2005 to its lowest mark to date of 8.9 in October, and November of 2005.

Responsible for assisting incoming customers with billing, new service orders and transfer of service concerns. Provided superior customer service while bundling value for the company through quality sales of products and servicesRepeatedly recognized for top performance through fast-track promotions and selection for high-priority initiatives. Shared best practices to move peer sales results, and excelled in 1-on-1 peer coaching sessions, and small team huddles. Responsible for training, developing, coaching, inspecting, and inspiring 20 online sales and service associates to exceed customer expectations around sales and service.Exceeded office sales targets. This team performance directly impacted center results; causing our center to be ranked Number 1 in product penetration for the year of 2002.