Alison Wisdom Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

• Member of Senior Management Team, Key Strategic Planning Partner to President/CEO, Oversaw five functions: Program Delivery, IT, HR, Partner Outreach, and Mentor Recruitment.
• Developed Operations KPIs and Dashboards, regularly reported and interpreted results to field staff, functional team leads, Senior Staff and Board of Directors.
• Directed Program Delivery: ensured program was delivered as designed by managing the national program calendar, developing and monitoring KPIs, and resolving issues elevated by staff
• Directed IT: oversaw the organizational transition to Salesforce database, guided Board committee in selection of Adobe Connect for mentoring platform, developed a host of SOPs and documentation.
• Directed HR: handled federal and state compliance for wage and labor law, established key HR policies (handbook, performance reviews, core values).
• Directed Partner Outreach and Mentor Recruitment: established and met goals for the recruitment of partner schools and volunteer mentors, built and maintained relationships with education and corporate stakeholders.

San Francisco Bay Area

• Responsible for quality delivery of program services, via the direct management of field staff and technology resources.
• Managed Program Staff and Consultants: Supervised Program Coordinators, Regional Managers, IT/Web Designer Consultant, and Database Consultant.
• Oversaw Program Operations: spearheaded volunteer Mentor recruitment, managed data collection, evaluated and improved training, systems and procedures, created program operations metrics at the national level.
• Upgraded Organizational IT: refined Mentor Whiteboard System, revamped student/mentor database, improved IT infrastructure (website, office systems).

San Francisco, CA

• Hired into the Volunteer Office on a contract basis to manage Holiday Events and promoted into position:
• Served as Chief Liaison to Twitter, ZenDesk and Kiva, among other corporate partners.
• Partnered with Head of Development to generate Glide's FY12 fundraising budget.

San Francisco, CA

• Built structure and systems for organization-wide development operations:
• Oversaw Salesforce user-needs assessment, and guided prioritization of software enhancements.
• Instituted new internal collaboration protocol for development staff throughout the organization.
• Spearheaded communications with corporate partner in a national, branded fundraising campaign.
• Designed strategy for development staff training, as well as producing content for training series.
• Launched a monthly Development Conference Call for the professional development of thirty staff.

San Francisco, CA

• Provided transitional leadership to regional team of seventeen staff:
• Co-managed a fundraising budget of 3.4 million together with the Regional Development Director.
• Oversaw three senior direct reports.
• Ensured the success of fall program launch and corps member recruitment.
• Managed relationships with fourteen university partners implementing our program.
• Maintained team morale during budget cuts and staff reductions.

San Francisco, CA

• Nominated by peers and selected by Senior Management Team to inaugurate role:
• Represented Regional Program Director Group on National Management Team.
• Participated in senior management workgroups to design roll-out plans for new national-level tools and policies.

Los Angeles, CA

• Supervised Program Operations in Western Region:
• Oversaw 12 sites engaging 650 college students to deliver language and literacy services to over 1,500 disadvantaged children in four states.
• Conducted annual site quality monitoring process to measure performance against quality standards.
• Facilitated training conferences and workshops on quality standards and measurement systems.
• Earned organizational Trainer of Trainers certificate.
• Developed training content for regional and national staff training events.

Greater Los Angeles Area

• Managed day-to-day operations of the Claremont College Jumpstart site:
• Obtained high marks in quality monitoring evaluations year over year.
• Recruited, trained and supervised 40 college students.

Los Angeles, CA

• Committed a year of full-time service to the start-up of the Jumpstart Claremont program:
• Created recruitment campaign for new program, successfully met recruitment goals.
• Developed and delivered college student training under direction of the Site Manager.

Mba

Ba, Cognitive Science