Alissa Jording Email & Phone Number

Wake Forest, Nc, Us

Durham, North Carolina, United States

Expertly handle general inquiries and escalations from clients utilizing the Credible platformProvide guidance to other team members to better assist clients utilizing tools in Salesforce, Slack, and other systemsLead training initiatives to improve soft skills overall such as active listening, critical thinking, and problem solving utilizing Google products and LessonlyCollaborate with compliance team to document, investigate, and respond to customer complaints resulting in a better experience for future clientsAudit escalations from other client support agents to address internal training and coaching opportunities ensuring that accurate, thorough, and efficient assistance is offered to each client

Wake Forest, North Carolina, United States

Educated clients on logistics for local and long-distance moving and storage needs, managed payment schedules and deescalate client complaintsCollaborated with regional distribution centers to coordinate delivery and pick-up of large moving and storage containers

Raleigh, North Carolina, United States

Assist customers with locating and selecting women's apparelAssist merchandise coordinator with stocking merchandise and maintaining neat racksAssist the fitting room associate with returning unpurchased items to racksEncourage customers to become TJX Rewards cardholdersAssist customers at the front end while checking out and returning purchases

Largo, Maryland

· Assist graduate and undergraduate students with course registration and degree planning via phone calls and emails · Advise students on topics such as ideal scheduling of courses, how to access their online classroom, transcripts, and degree plans, and other resources available to help them be successful

Raleigh-Durham, North Carolina Area

· Assist seniors with understanding their claims and benefits through Blue Cross and Blue Shield Medicare Advantage and Supplement plans · Correspond between the patient and the care providers as well as other departments including billing, prescription services, and authorizations

Durham, North Carolina

· Lead and train crew of 2 to 4 canvassers to raise funds for non-profit organizations across Raleigh-Durham area including ACLU and SPLC · Maintain friendliness with everyone in face to face interactions, especially with those who disagree with our mission

Raleigh, North Carolina

Work study position at the library. Attended to patrons' needs by answering phone calls, checking out materials, and maintaining a neat shelving system.