Sierra Anthony Email & Phone Number

Garner, NC, US

Durham, North Carolina, United States

Responds to inbound calls and cases (escalated and tier I cases)for clients who are needing directional assistance on our Market Place, andresolves customer inquiries.Also, creates and resolves inbound cases based off high level customerinquiries, technical bugs, and researching or taking over customer complaints thatemerge.

Cary, NC

• Provided world-class customer service by working directly with the specialty pharmacy, physician offices, and patients ensuring a seamless process of insurance verifications, billing inquiries, etc. while recommending.
• Built strong successful business relationships with the pharmacy and physicians
• Developed product and disease state knowledge to effectively educate and engage healthcare professionals
• Exhibited knowledge and skills to perform several job functions for the department assigned to Teva Pharmaceuticals
• Supported representatives by assisting them with various trainings, developmental skills, etc. to increase staff development and created a team to boost office morale.

Cary, NC

• Interacts directly with patients, physicians, and pharmacists who are seeking immediate assistance to find the most appropriate program to fit the patients’ needs.
• Assist customers in a inbound call setting that have requested activation for their pharmaceutical assistance cards and/or requesting more information in regards to the programs available
• Verifying claims submitted by reading EOB’s and itemized bills while assisting in any inquiries from sites patients and pharmacies with active accounts.

Raleigh, NC

• Managed numerous daily operations of a high-level transportation center through supervising over 60 drivers while maintaining high performance numbers.
• Responsible for many duties including but not limited to bookkeeping, opening and closing procedures, scheduling, goal setting, and payroll.
• Supported transportation drivers through providing precise instructions when detours and/or delays may arise

Raleigh

• Provided exceptional customer experiences by assisting and managing consumer and small business accounts in a call center environment.
• Troubleshot hardware and software issues and identified network and application issues while providing detailed information on how to set up and configure products
• Coordinated and conducted trainings and meeting to representative and management level employees on new policies and procedures implemented for the technical support department

Morrisville, NC

• Provided ongoing high-quality customer support, analyzing customer needs and recommending innovative solutions.
• Completed over-the-phone sales through marketing the latest plans and promotions and tailoring them to the customer's needs and wants
• Gained customer base by presenting the benefits of the company's products and services