• Completed all HR and payroll related tasks• Kept up with covid protocols based on town and state requirements as well as student comfort levels• Worked on completion of a branding transition to all new equipment and facility appearance• Oversaw daily and monthly safety checks of all equipment• Worked on completion of a branding transition to all new equipment and facility appearance• Was the main point of contact for all student scheduling and questions• Worked with Mallakhamb USA to become one of their training centers and offer that type of class for the first time in MA

• Was on the core team to successfully expand our Boston area locations from the initial Needham location to Burlington, Brookline, and Danvers• Coordinated all orders and maintenance with vendors to ensure the facilities ran smoothly• Tracked the offerings of over 50 corporate approved vendors to find the best offerings for our market and the smoothest ordering process• Created an inventory process to track supplies at each location that could be completed by designated staff and reported each week• Streamlined the ordering process and created detailed training documents to make complicated franchise spreadsheets useable by any employee• Met or exceeded all quarterly goals for ordering and maintenance costs being under budget• Organized all hiring and on-boarding processes to ensure necessary paperwork was complete, including facilitating the transition from a completely manual to an online system• Audited all staff files to ensure continued compliance with state and federal requirements, including those for minors• Educated staff on available benefits and ensured all employees were qualified and enrolled as desired• Acted as Manager On Duty as needed in each location to cover staffing gaps• Functioned as first level of IT support for all locations, responsible for submitting tickets and tracking to completion if unable to directly solve the problem• Managed all vendor contracts and permit deadlines to ensure all required paperwork stayed current and maintenance was completed

• Effectively oversaw a staff of 60 lifeguards, 3 head guards, and 1 assistant manager to ensure the safe and continuous operation of three indoor and four outdoor swimming pools throughout the Greater Boston Region• Generated and monitored the schedule for all lifeguards, head guards, and assistant managers in order to ensure staffing needs and budgeting requirements were met• Hired, trained, and supervised lifeguards, head guards, and assistant managers in order to fulfill ongoing staff openings at all pool facilities• Consistently checked and documented all staff certifications and pool facilities for the successful completion of both announced and unannounced board of health inspections• Worked with construction crews, pool technicians, and club staff in order to prepare for, schedule, and successfully pass annual inspections for pool operation permits• As a Certified Pool Operator responsible for water testing and compliance, reduced chemical costs by 25% over a 4 year span by implementing a new chemical balancing and testing process• Reduced lifeguard rescues by 90% through improved member guidelines and guard staffing of high risk locations• Interacted with members on a daily basis in order to determine, meet, and exceed their expectations while using the pool facilities• Matched member interests with swim instructors and personal trainers to maximize member satisfaction and gain revenue• Taught lessons for children of all ages • Worked as part of a team with other pool and club managers

• Oversaw a staff of 40 lifeguards and swim instructors for the successful operation of a busy indoor pool facility• Organized, scheduled, and oversaw all aspects of 30 off-site summer programs, in order to provide swim lessons to families throughout the community• Coordinated 20-40 private swim lessons per week• Tracked finances for both off-site lessons and private lesson program to make sure staffing needs met budget requirements and all programs were fiscally successful• Designed and implemented monthly training of all aquatic staff to consistently ensure all staff were adequately qualified and prepared and able to function as a team• Taught all levels of swim lessons, both group and private lessons, as well as water fitness

• Ranked corporate polluters using the EPA’s Environmental Indicators software to help citizens and companies make responsible environmental decisions in partnerships, suppliers, and contracts• Evaluated watershed managed for the Christina River Basin from an environmental justice point of view resulting in increased awareness of impacts on underserved populations • Prepared a report of findings for the Delaware General Assembly which was submitted for their review in 2006.

• Reviewed endangered species recovery plans for marine mammals. • Used question matrix to determine how these plans used social values to achieve goals. • Generated final paper summarizing all findings for use in a future publication. • Findings were presented as a poster at the 2004 Society for Conservation Biology meeting in New York, NY.