Alistair Brazier Mbcs Email & Phone Number

Chelmsford, England, United Kingdom

Directly responsible for addressing and handling support requests and queries from a range of ‘satellite’ retail stores using telephone, email and internal ticketing system. Lead, from an IT perspective, the implementation of a third-party store-to-store communication platform project, and developed C# software applications to integrate the platform into the society's IBM i-based EPOS platform.Execution of and assisting with the managing of hardware and software upgrades, ranging from server systems, to EPOS, in addition to mitigating downtime and other impacts to trading. Developing, testing and maintaining software applications, written in C# for a range of business purposes, including data synchronisation. Providing an effective out-of-hours IT support service when required. Effectively dealing with times of challenge and difficulty, particularly during hardware and software failures. Continuing to utilise the skills and experiences gained elsewhere within the company to forge excellent business and interpersonal relationships with colleagues both within stores and the immediate head office, to provide a truly ‘unique and personal’ IT service.

Chelmsford, England, United Kingdom

Demonstrating high levels of responsibility and trustworthiness in areas such as maintaining the safety and security of staff and the store, and effective cash management. Developing strong business communication skills, including telephone and email communication with managers, suppliers and stakeholders. Directly responsible for handling customer-driven queries and issues during the shift and ensuring that these are effectively handled. Effectively managing challenging situations and quickly adapting plans to best provide mitigation to said challenges, such as delayed stock deliveries, or late-reported staff absences.Effectively managing a team of individuals by recognising each member’s strengths and running shifts taking this into account.Supported staff performance through discussion and communication, identifying individual performance areas and effectively supporting development.

Chelmsford, England, United Kingdom

Providing exemplary customer service to a wide range of clientele.Replenishing and maintaining a high level of stock availability.Demonstrating knowledge and awareness of crucial health and safety procedures within the retail industry.Effectively worked as part of a team of staff to help improve customer experience and store efficacy.