Alistair Coutts Email & Phone Number

Melbourne, Victoria, Australia

In the role, I am responsible for simplifying the understanding of and access to the most relevant information for employees. I create, manage, and deliver content that engages and informs employees, promoting the HESTA culture and values.

Melbourne, Victoria, Australia

In this role I am responsible for generating awareness of HESTA experience management practices, early-stage ideation incubation and providing generalist support to the Experience Management, Insights & Experience, and broader Marketing & People teams. Reporting to the General Manager of Experience Management, some of my responsibilities include:- Developing strategies to create a shared understanding of member needs and experience management practices across the organisation- Working with leaders to support ongoing change management activities including acting as a change champion for internal changes - Developing and maintaining knowledge hubs which improve the availably and accessibility of the team’s frameworks, tools and intelligence.- Leading the development and ongoing improvement of HESTA ideation platform (Flo) - Overseeing the management and ongoing engagement of the HESTA insights community (have a say) - Coordinating early-stage and thematic research initiatives delivered through the community.

Melbourne, Australia

In this role I am responsible for the day-to-day running of the HESTA Insights Community, "have a say", and HESTA's Idea hub, "flo". I also provide assistance to the General Manager of Experience Management in a variety of other Customer Experience research and design projects. This includes:- Questionnaire design and implementation- Research results analysis - Design sprint participation and logistics- Overall running of HESTA's Idea Hub - Internal communications for HESTA's Insights & Experience team

- Management of the social media pages for the club, with the aim to increase engagement and awareness- Creation and optimisation of the website, including search engine optimisation- Creation of content for social media, including graphics & video production

Highett

Conducting marketing and sales activities for Supa Bord temporary floor protection. Tasks including:- Client relationship management - Market research for new leads in both Australia and New Zealand - Creation and implementation of marketing campaigns- Increasing SupaBord’s Australian and New Zealand sales networks

Melbourne, Australia

My summer Job at Coca-Cola Amatil was full time. My main jobs included:- being In charge of main communication with consumers. - providing a high standard of face to face and over the phone customer service. - Ensuring products are moved from the warehouse to the required sites safely and efficiently.

Bayside

Working with schools in bayside, some included Black Rock, Elwood, Beaumaris and Ripponlea primary. I was in charge of coaching years prep to year 5. This included:- conducting role calls- organising games and activities for the kids which would range for skill level and age.

Mentone

As a former student at Mentone Grammar and successful past winner at AGS Athletics, I was asked to come back and coach for a couple years. My tasks included:- Coaching long and triple jump to students in years 7-12- Organising different sessions each week, tailoring them to meet specific needs & skilllevels- Conducting role calls and supervising, both on track and during transport to the athleticstracks

Bachelor Of Business, Marketing

Vce

Activities and Societies: First XI in Soccer. Athletics team - Long jump and sprints. Winner of the Associated Grammar Schools Victoria.

Education record

While I lived in Glasgow, this was the high school that I attended.