Alistair Elder Email & Phone Number

Watford, England, United Kingdom

I manage the complete implementation of our Salary Sacrifice Scheme. The role involves developing warm leads, handling new business enquiries, and providing essential support while building relationships with employee benefit providers to ensure effective client acquisition and retention.I conduct new business presentations via video conferencing and in.

Watford, England, United Kingdom

A dedicated SME Account Manager at Tusker, specializing in Salary Sacrifice solutions. With a robust background managing over 200 accounts, I excel in building and nurturing relationships with new and existing clients. With a proactive approach involving identifying opportunities to enhance visibility, streamline processes, and boost order up take.

Watford, England, United Kingdom

Complete investigation into complaint root causes, liaising with stakeholders both internal and external, including employer representatives, accident management services and bookings agents. Providing final business resolutions in relation to Quotes, Contract Agreement, Order and Delivery, Fine Administration, Maintenance and End of Contract disputes..

London, England Metropolitan Area

Working within a KIA franchised dealership providing customers with purchase support options on new and used vehicles. Engaging with customers daily via appointment scheduling, following leads and customer walk-ins. Supporting in finding vehicles that match customer requirements and providing vehicle specification and details. Using an already developed.

Maple Cross, England, United Kingdom

• Team Manager of an 8-person team providing Customer Services for the Nissan Navara Line at Nissan. Principally overseeing complaints handling for customer’s vehicles or the dealership network. Ensuring the team meet.
• Conducting monthly analysis of all customer satisfaction surveys to identify achievements, key learning and areas of improvement.
• Cascading feedback via monthly 1-2-1 and team meetings, reviewing KPI results. Agreeing new objectives, discussing performance and delivering briefings for process.
• Running meetings in displaying empathy and understanding. Done through open discussion, case studies and call listening, resulting in personal and team objectives such as increase communications, Other duties included.
• Carrying Manager Call backs on complaints which have escalated beyond the Case Manager. Carrying out in-depth investigations, analysing complex issues and providing relevant support to the Case Manager
• Assessing the suitability of vehicle rejection requests, taking into account, repair history, overall experience, and consumer rights and Management of all ongoing mobility costs.

Watford, United Kingdom

• Working within the Managing Directors Office for (NMGB) in the Customer Relations Function. Taking direct ownership of personal complaint correspondence received by the Managing Director of Nissan, high profile social.
• Investigation and resolution of complex customer complaints
• Maintaining customer satisfaction and confidence in the brand
• Ensuring that all ‘Customer Promises’ are upheld
• Evaluating requests for financial assistance both inside and outside of the warranty period
• Responding to customer correspondence via telephone, email and post

Maple Cross, England, United Kingdom

Customer Relations Fleet Support Manager, This role was an after-sales position and consisted of dealing with complex cases from point of contact until case closure. The majority of cases would not reach a resolution quickly and required an in-depth level of investigation involving contact with national leasing companies, small commercial business.

Bradford, United Kingdom

Provided support for the society's members in relation to their mortgages. Activities consisted of dealing with mortgage accounts on a daily basis, performing an array of tasks. Examples include, amending and taking direct debits, calculating overpayment allowances and impact on mortgage durations, liaising with solicitors and brokers for mortgage.