As an Okta Technical Account Manager (TAM), I've been responsible for various tasks ensuring the success and satisfaction of Okta & Auth0's customers. Some of these tasks included:1. Technical Support: Providing technical guidance and support to customers regarding Okta's products and services. This could involve troubleshooting issues, answering technical questions, and providing best practices advice.2. Relationship Management: Building and maintaining strong relationships with key stakeholders within customer organizations. This includes understanding their business needs, goals, and challenges, and aligning Okta's solutions to meet those needs.3. Onboarding and Training: Assisting customers with the onboarding process, helping them to integrate Okta solutions into their existing systems and applications. This might involve providing training sessions, documentation, and other resources to ensure a smooth transition.4. Technical Consultation: Offering technical consultation and guidance to customers on how to best leverage Okta's platform to achieve their business objectives. This could involve architecture reviews, performance optimizations, and security assessments.5. Escalation Management: Serving as a point of escalation for technical issues or concerns raised by customers. This involves working closely with internal teams such as engineering, product management, and support to ensure timely resolution of issues.6. Product Feedback: Gathering feedback from customers on Auth0's products and services, and communicating that feedback to internal teams. This helps to drive product improvements and enhancements based on customer needs and preferences.7. Account Growth and Retention: Identifying opportunities for account expansion and upselling additional Okta products or services to existing customers. This includes understanding their evolving needs and recommending solutions that add value.

At Rackspace Technology we work faster and smarter and stay ahead of what’s next. To help make that happen, we come alongside and get to know your business challenges. And then we design and build scalable technology solutions to solve the challenges you’re facing today, as well as tomorrow — with ongoing management and optimization so our customers can focus on building new revenue streams, increasing efficiency and creating incredible customer experiences.I work with many Australian household names to ensure that they have the best experience with their cloud services. Some of them just starting their journey and some taking the next step to move to a purely cloud-native environment. Every customer has an individual journey and my role is to ensure they reach their destination in great shape. Being a trusted advisor.Moving a business to use Amazon Web Services or Microsoft Azure services can be a daunting task. It does relieve many operation challenges but then also presents new ones that you've not had to previously deal with. Understanding my customers' demands and aligning them with migration, on-boarding with the correct services and support to deliver a predictable business outcome is what drives me very day. My success is driven by my customers' success, to grow and compete in a currently unpredictable world.

Large and complex management of customer operational and deployment environments.Management of large outsourced environments.Pre-Sales & Solution Consultingo Working within a Solution Sales Processo Opportunity Identificationo Solution Consultingo Solution Developmento RFI/RFP Responseo Product Presentation and Demonstrationo Business Value Realisation traceable to Business Requirementso Alignment with Account and Territory PlansService Managemento Accountability for the Technical relationship with enterprise level customerso Stakeholder Management and Governanceo Resolution of complex multivendor support issueso Critical Situation Managemento Product and Service Lifecycle Managemento Problem, Change and Incident ManagementTechnical o Security of Customer Environmento Cloud Serviceso Hybrid Solutions consisting of On Premises and Cloud infrastructure o Systems Managemento Networking topology and Architectureo Database and Data Managemento Capacity Planningo Application Development and Deploymento Application Architectureo Enterprise Mobility and Collaborationo Internet Application Architectureo Identity Managemento Microsoft, Unix, Mainframe, SaaS ArchitecturesIndustry Sectors o Governmento Finance, Banking & Insuranceo Manufacturingo Retailo Airlineo Telecommunications o Managed Service Providers

Pre-sales Software Consultant - Systems Management, Capacity Planning and Data Management.

Database specialist for Asia Pacific and Solution Architect for ISVDeveloped and migrated ISV solutions to the IBM platform.