Alistair Ferrier Email and Phone Number

Transition Infrastructure support from Outsourcing Vendors in New Zealand and Australia to internal support teams.o Managing transition out quotes with both Outsourcing vendorso Creation of transition planso Managing knowledge transition activities from vendors to internal support teamso Managing and monitoring project progress and budgeted costs against actual costs Recruit Internal support teams in New Zealand and Australia o Creation of Canon Job… Show more Transition Infrastructure support from Outsourcing Vendors in New Zealand and Australia to internal support teams.o Managing transition out quotes with both Outsourcing vendorso Creation of transition planso Managing knowledge transition activities from vendors to internal support teamso Managing and monitoring project progress and budgeted costs against actual costs Recruit Internal support teams in New Zealand and Australia o Creation of Canon Job descriptionso Liaise with Canon Human Resources department on position advertisementso Reviewing applicant’s CV’so Interviewing of applicantso Arranging contracts with Canon Human Resources department Manage requirements analysis, design and build of new ITSM software for Canon Oceaniao Creation and acceptance of statement of worko Requirements analysis with internal sponsors and vendoro Reviews and testing of functionality of service desko Compliance with Canon compliance and security standardso Deployment of new Service Desk applicationo Weekly project updates and budget reviews Manage installation, configuration and deployment of new asset management softwareo Creation and acceptance of Statement of worko Server builds and application installationo Agent deploymento User and acceptance testingo Weekly project updates and budget reviews Manage Implementation of new Service Desk in Manilao Knowledge transfer to new service desk from existing outsource vendorso Handover of all Canon process and procedures for new service desko Creation of Canon Operations guideo Schedule and manage weekly project meetings with vendors and internal staffo Manage transition to new service desko Pre and post go-live meetings Weekly reporting on project progress and budgets  Experience in managing multiple Vendors on each phase of project Show less

Deciding on Service level agreements both operationally and for contracted services.Developing and recommending service and process improvements for the technical department.Creation and management of change management processIncident management and reporting.Coordination of technical team to ensure any major incidents were managed professionally.Building and maintaining internal and external relationships and services.Ensuring that all systems and processes in place… Show more Deciding on Service level agreements both operationally and for contracted services.Developing and recommending service and process improvements for the technical department.Creation and management of change management processIncident management and reporting.Coordination of technical team to ensure any major incidents were managed professionally.Building and maintaining internal and external relationships and services.Ensuring that all systems and processes in place resulted in effective service delivery.Reporting on process improvements, team performance and agreed service levels. Show less

Project manage all Infrastructure projects for all HTG clients. Design and Architect all Network proposals and then oversee the installation and configuration of these projects. Manage and mentor Network engineers.

Contractor with Shell Services International covering:- Problem resolution - Systems monitoring on Microsoft windows servers- User Administration- M.S.I. application scripting- Citrix Server administration and support- MS Exchange server administration

Rolling contract to support and test Online banking:- Support of online Bank- Build and configure Online Banking servers using Windows NT 4.0 and IIS- SQL Server administration- Version control of Online banking test servers

Contractor with Shell Services International covering:- Problem resolution - Systems monitoring on Microsoft windows servers- User Administration- M.S.I. application scripting- Citrix Server administration and support- MS Exchange server administration

Contract Technical project manager:- Project manage and implementation of Enterprise backup solution for all windows and UNIX servers using Veritas Netbackup software.- Manage and plan installation of backup network.- Manage installation and connecting of secondary network connections for all windows and UNIX servers, to backup Tape server and Library.- Manage data migration from VMS servers to windows NT 4.0 servers.

3 month rolling contract to replace all Novell servers with Windows NT 4.0 servers and rollout a standard Desktop to all BP benelux users.

One month rolling contract:- General desktop support

- Windows NT 4.0 server support and administration- Create and implement a migration strategy for upgrading 1000 client pcs from Windows 3.1 to Windows 95.- Create and implement system policies for windows 95 security- user administration digital UNIX systems