Alistair Terry Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

New Hire Training, Employee Skilling, Coaching, Content Design and Development.

Chennai, Tamil Nadu, India

Ensuring successful delivery of project deliverables associated with the Microsoft business unit.Accountabilities:• Be aligned with the requirements of the team and the business unit• Facilitate and moderate sessions• Sourcing SMEs and Content management for effective onboarding and delivery• Stakeholder Management • Tracking and managing project charter and assignments

Chennai, Tamil Nadu, India

Resource Person assigned to administer the Occupational English Test (OET).

Sydney, New South Wales, Australia

Role Responsibilities:• Identified the capability gaps and initiated necessary changes to support business requirement• Supported with regional and global interventions and ensured stakeholder deliverables were met• Ensured new hires were trained and assigned individual learning plans• Ensured statutory programs for retail service staff were in-line, assigned and tracked• Worked with external and internal stakeholders to ensure SLA's were established• Upskilled L&D Specialists at regional and global level on LMS and Instructional Design tools• Worked with C&R teams in regional and global markets to ensure mandatory learning requirement was designed, assigned and tracked

Sydney, Australia

Role Responsibilities:• Worked with HR Business Partners and Retail Heads on TNI for respective markets• Facilitated new hire training and first-time managers leadership programs in-line with the business needs• Developed and maintained performance tracker for L&D specialists• Tested, deployed and monitored the use of the learning management systems for ANZ markets

United Arab Emirates

Role Responsibilities:• Align L&D strategy with Business strategy to maximise Business Impact• Plan and Identify Learning Plan for the year with Executive Management• Design and implementation of learning plans in line with competency framework• Identify and Deliver innovative learning solutions through online learning channels• Coaching and advising business leaders and people managers• Gathering feedback and measuring the performance impact of the delivered learning solutions• Ensure compliance to the training process with regard to Training nomination, approvals, attendance• Ensure evaluation of the training programs• MIS reporting and upkeep of employee training masterdata • Design, develop and end to end program management for Management Trainee Program• Budgeting, planning and control of L&D activities for the Business• Coach and assist in the roll out of learning initiatives in global markets• Conduct and assist in quality audits with Business Excellence teams

Role Responsibilities:• Managed the end-to-end learning and development strategy at regional level• Established and ensured L&D policy and process were aligned to deliver training objectives• Revised and implemented the process of internal training resulting in cost savings• Responsible for conducting the TNI process to identify the key skill development• Prepare annual Training Calendars for identified skills for regional head office and retail staff• Evaluate training programs and review the progress of trainees through feedback channels • Prepare Skill Matrix for retail employees and periodically update the same• Ensure employees complete mandatory learning programs• To assist in identifying and training high potential staff for first-time manager roles• Facilitate soft skill training programs and leadership programs within the organization• Create a learning culture through business partnering with the wider HR team at global level• Managing and developing the potential of team members and regional and global offices

The role involved:- Training Needs Analysis- Facilitation and Assessment of training programs- Designing and implementing in-house training content.- Maintaining and tracking performance of the online learning system- Vendor Management- Budget allocation- Training Record Management- Assist in Audit requirements

As a senior executive trainer the responsibility was:- To facilitate new hire training- Liaise with department heads to understand and design training needs- Facilitate training programs with regard to Customer Service and Financial relevance- Assist in L&D process development and change management

Coordinated with offshore business units to understand business requirements for product training. Responsibility included new hire training, culture senstivity training, contract and vendor management and resolving e-learn queries for employees.

Liaised with business units and clients to understand product knowledge and soft skills training for new hire and shop floor executives. Monitoring agents' call quality and providing feedback for enhanced job performance. Training plans included voice and accent, culture orientation and communication skills.

Responsible for telesales and service related queries for offshore clients in UK and US. The role included handling call quality feedback to personnel to improve performance.

Bachelor'S Degree, Economics

High School