Alistair Wait Email & Phone Number

Salisbury, GB

Oversight of T&C and other Risk & Control functions within one of the largest NFUM Agencies in the UK. Ensuring business quality measures are met and all activities are carried out in accordance with regulatory guidelines, with good customer outcomes at the heart of the Agency’s culture. Identifying compliance risks and staff training needs, implementing.

Salisbury, Wiltshire, United Kingdom

Management of busy and high-performing Customer Service Team, dealing with commercial, motor and personal insurance enquiries at new business, mid-term, claim and renewal stages for a wide range of farming and non-farming clients. Responsible for Training & Supervision of insurance professionals, recruitment, line management, development and day-to-day.

Front-line point of contact for new and existing enquiries for an expansive range of insurance products and services. Creating successful connections with new customers and maintaining strong business relationship with renewing clients across Wiltshire and Dorset, in one of the largest NFUM Agencies nation-wide. Progressing quickly from motor and personal.

Building upon wealth of extensive insurance knowledge to design and deliver training courses to internal staff and other insurers and brokers for CII qualifications, professional skills and industry-related updates through both face-to-face and distance learning platforms.

Hampshire, United Kingdom

Key part of a small but highly-effective internal Training Team, designing and delivering learning for new staff with no insurance background for customer-facing phone-based insurance roles throughout sales and customer-service functions of the business. Delivering CII qualifications, systems training, staff coaching and refresher training for existing.

Hampshire, United Kingdom

Responsible for converting incoming general insurance leads over the phone into new business in a fast-paced environment. Primarily advising on motor, home, travel and public liability insurance, meeting challenging sales targets whilst ensuring sales transacted in accordance FCA compliance regulations.