Alivia Caplan Email & Phone Number

Detroit, Mi, Us

Greater Detroit Area

Greater Detroit Area

Novi, Mi

- Responsible for the operational and sales performance of three retail departments grossing over $2.4 million in sales a year- Use employee performance metrics to create personalized development plans to build an effective sales staff- Analyze sales and inventory reports to identify areas of opportunity for the business - Merchandise over 8,800 products on a 6,700 sq. ft. sales floor to support sales strategies - Collaborate with buyers and vendors to tailor merchandise selection for target markets- Conduct employee performance evaluations, develop customized improvement plans, and track individuals’ progress on identified opportunities- Managed inventory to reduce loss, shrinkage and maintain a healthy unit variance, allowing accurate open to buy

Novi, Michigan

- Developed and coached salespeople to achieve volume goals and give outstanding customer service- Responsible for the operational and sales performance of three retail departments grossing over $5.2 million in sales a year- Created monthly business plans to reach sales goals, meet merchandise standards, and execute clearance events- Conduct employee performance evaluations, develop customized improvement plans, and track individuals’ progress on identified opportunities- Design functional and visually dynamic merchandise displays to maximize sales, and improve customers shopping experience- Focused on company vision and initiatives with SM, DRM, and Buyers to exceed customers’ expectations

Novi, Michigan

- Teach and mentor team with services and product knowledge. - Described use and operation of merchandise to customers. - Placed special merchandise orders for customers. - Shared product knowledge with customers while making personal recommendations. - Maintained a high level of customer service and handled customer concerns in a proactive and positive manner. - Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors were doing. - Counting stock on hand, and assessing which merchandise was for replenishment. - Verifying that all merchandising standards were maintained on a daily basis. - Managed social networks to increase customer relations. - Organized and executed special promotions and events.