Alivia Pham Email & Phone Number

St. Louis, Mo, Us

Remote

- Fosters high quality project coordination to the internal Practice Transformation Team (PTT) and 12-14 external healthcare organization partners at a time- Utilizes Salesforce, Asana, and Power BI to retrieve data and project progress for PTT and healthcare partners for data-driven program design and quality improvement- Manages logistical support, communications, scheduling, agency-related expenses, and distribution of materials and supplies as needed- Develops knowledge of health center relationships and experiences to assist team efforts

Remote

- Analyzed and resolved average of 10+ technical tickets per week with first-tier troubleshooting through Jira Ticketing Software, email, and Microsoft Teams / Zoom; included user management, product support, application performance, data reports, and quality enhancements- Updated client-facing portals with HTML and CSS to reflect most current information, company design elements, and modern UI/UX features- Queried with SQL databases to extract, update, and remove relevant data for client requests and alter their frontend environments accordingly- Reported weekly and monthly performance metrics with Excel spreadsheets- Maintained knowledge of company healthcare products, processes, and service-level agreements

Columbia, Missouri, United States

- Allocated merchandise for 50+ clientele in residential buildings and campus libraries per week- Maintained administrative databases to manage student data and university products

Remote

- Facilitated remote IT course (“Game Theory and Design”) to support University staff- Graded assignments, provided email support, and held office hours for 80+ students- Upkept student data and history in learning management software (LMS) Canvas