Aliyah Pitre Email & Phone Number

San Francisco Bay Area

Lead supplemental training for incoming Engagement Center Managers.

Berkeley, California, United States

Currently working remotely at the Cal Calling Center. Sole responsibilities include recruiting, hiring, on-boarding, training, coaching, shift management, data analysis, payroll, budgeting, and much more. I manage a team of 150+ student callers and supervisors at a 48-station remote call program.

Work closely with less tenured Engagement Center Managers to assist and support them.

Rochester, New York, United States

Worked in Rochester, New York at the University of Rochester Call Center, where I managed roughly 40 student callers and supervisors and an 18-station call center.

Syracuse, New York Area

-Provided patient diagnoses to other medical offices under strict time constraints, through STAT faxes and telephone calls.-Partnered with team of registered technologists, aids, and other coworkers to ensure safety and achieveoverall well-being of all patients.-Answered phone calls and accurately reported test results and patient information according to established procedures.

Buffalo/Niagara, New York Area

-Managed calls effectively and efficiently in a complex, fast-paced and challenging call center environment.-Acted professionally and patiently when addressing negative feedback.-Engaged in personable conversations to maintain positive student and alumni relationships.-Personally fundraised over $50,000 for the University.

Buffalo/Niagara, New York Area

Dr. George E. Blackman, School of ExcellenceBuffalo Public School 54-Interned 7-8 hours a week, completing 75 hours by the end of the semester.-Observed and often ran therapy sessions alongside the speech-language pathologist.-Took notes on observations and tracked data using a +/- scale.-Assisted the speech-language pathologist in organizing, printing, and with anything involving the students.

Buffalo/Niagara, New York Area

-Completed 25 hours of observation.

Bachelor Of Arts (B.A.), Speech And Hearing Sciences

Activities and Societies: Alpha Gamma Delta, Student Association for Speech and Hearing, Senior Challenge Co-Chair and Signatory.

High School Diploma