Aliza Willner Email & Phone Number

Jersey City, Nj, Us

New York, New York, United States

New York, New York, United States

Managed 40-50 incoming calls and emails daily regarding the Barnard Reunion and assisted with registration, program questions, lodging, and payment/refund processingReported weekly data and analytics for overall reunion attendance and programmatic breakdowns Collaborated with the special events team on reporting for catering and dietary needsOperated onsite help desk assisting alumnae with walk-in registration, payment processing, program details, and feedbackProcessed and reported final registration and attendance data

Developed marketing strategy with Director of Marketing for product launches, branding, merchandising and salesMaintained monthly content calendar including email and social media contentIncreased email open rates 2-3 percent and click through rates 1-2 percent over a 6-month periodCollaborated with the graphic designer and external marketing agency to create on-brand digital campaign content, including 3 emails per week using Klayivo, 3-4 social media posts per week, and website contentSupported customer service to ensure clear, on-brand communication and resolving high-level concerns and product issuesManaged communications on social media accounts including answering DM inquiries and reposting tagged posts

New York, Ny

Customer Experience Management Provided styling and purchasing opportunities via phone, email, and social media; answering questions regarding new styles, replacing existing items, and product look and fitHandled 30-40 contacts daily across 4 e-commerce platforms for styling opportunities, order status, and purchase historyMaintained product knowledge of both online and boutique merchandise, providing a seamless experience for e-commerce and in-store customersCollaborated with the Digital Operations team improving end-to-end user experience including online shopping, order processing, shipping and delivery, and product satisfactionProcessed and tracked orders via Intershop, M3/Infor, and in-house platforms to ensure timely order fulfillment Supervised training for e-commerce returns processing and assisted with processing as neededDigital Content ManagementManaged Rigby & Peller US email content, including copywriting and merchandising, to align with domestic and global campaignsCollaborated with the US retail team, ensuring consistency in messaging and conveying in-store retail information digitally Wrote content for US websites to include relevant corporate messaging, seasonal campaigns, and product informationManaged social media accounts, wrote and posted content, and responding to customer inquiries

February - December 2017 sales numbers: $243,645; ADS: $182.51; UPT: 2.1; achieved and maintained weekly sales goalsGuided customers in person, by phone, and email to select the best products for their daily needs, specialty items based on expressed interests, and introduction of new productsCultivated customer relationships through regular touch points including product outreach, appointment reminders, and post-visit follow upCollaborated with other departments throughout the company to resolve customer service concerns Assisted in training new stylists on point-of-sale systems, opening/closing procedures, and additional floor operations Initiated and took the lead on store projects including inventory preparation, sale set-up, and product organization

Brooklyn, Ny

Managed portfolio of 100 donors, contributing $250 - $2500, through face-to-face meetings, phone calls, and emails Implemented student phonathon program from inception including database creation, hiring and supervision, calling program design, and gift fulfillment Wrote Annual Fund emails and worked closely with the web content manager to ensure timely and effective distribution Edited the Annual Giving website and created content including the addition of valuable and topical resources Oversaw the Graduates of the Last Decade (GOLD) Leadership Council and Dean’s Challenge Class Gift campaign

Whippany, Nj

Managed solicitation, cultivation, and stewardship of 250 donors contributing $500 - $5000 through face-to-face meetings, phone calls, and other communication Oversaw 2015 Young Leadership Award event including contracting vendors, invitation creation and distribution, and managing honorees and event committee on recruitment and program resulting in 200 attendees Organized logistics for Terrific Tuesday, an annual year-end phonathon for volunteer solicitors and staff Liaised with Young Leadership board to develop and reinvigorate the young leadership program

Greater New York City Area

Supported prospect managers in the development and execution of donor strategy, specifically for the eastern region Wrote a large volume of donor communications, briefings, and contact sheets for purposes of discovery, solicitation and cultivation resulting in increased meetings and contributions Updated and maintained donor information and communication in Blackbaud CRM Coordinated national and regional fundraising and cultivation events, including invitation creation, material preparation, and day of management

New York, Ny

Verified and entered new donor information in to Raisers EdgeUpdated donor records with pertinent information including events attended, honorary gifts, and noted relationshipsAssisted in donation processing

Greater New York City Area

Designed first annual scholarship and other fundraising campaigns that raised over $14,000 Wrote, edited, and prepared the quarterly EIE alumni e-newsletter, progress updates, and information requestsUpdated the EIE Alumni website with current informationFacilitated regular contact with over 2000 alumni and donorsOrganized alumni information search and maintain alumni and donor data in DonorPerfect Online

Greater New York City Area

Prepared and organized weekly lab sessions for 35 students, grade student assignments and exams Coordinated with professor on student progress, assignments, and exams

Greater New York City Area

Coordinated Lainer Interns for Jewish Education; aided 58 college students in job placement and guided mentor relationshipsOrganized Lainer Intern Winter Seminar, recruited intern participation, and invited speakersMaintained listserv and donor lists for Lainer Interns and Graduate Seminar Participants in DonorPerfect

Las Vegas, Nevada Area

Las Vegas, Nevada Area

Las Vegas, Nevada

Participant in select national fellowship dedicated to “engaging” students in Jewish campus life Doubled number of students participating in Hillel programming during the year from 150 to over 300 through outdoor programming, first year student programming, and campus awarenessPartnered with campus organizations including Residential Life, Greek Life, and Multicultural Office

Master Of Science - Ms, Nonprofit Management

B.A., International Relations And Affairs