• Supervised and mentored a team of 6 associates to manage the quality, safety standards, productivity and on-time delivery using various key performance indicators (KPIs).• Negotiated contracts with couriers and designed cost-effective itineraries to optimize delivery time.• Forecasted courier demand based on incoming orders, lead time, and historical data to meet company service standards.• Inspected courier accidents and evaluated possible subsidies and reimbursements and… Show more • Supervised and mentored a team of 6 associates to manage the quality, safety standards, productivity and on-time delivery using various key performance indicators (KPIs).• Negotiated contracts with couriers and designed cost-effective itineraries to optimize delivery time.• Forecasted courier demand based on incoming orders, lead time, and historical data to meet company service standards.• Inspected courier accidents and evaluated possible subsidies and reimbursements and communicated with customers, and restaurants for the better flow of communication to achieve mutual satisfaction. Show less

• Counseled newcomers ahead of time before their flight date to prepare them for cultural shock management by familiarizing them with Canadian culture. • Arranged the cheapest air ticket and picked them up from the airport.• Facilitated in finding a suitable furnished room near the university before their arrival.• Served as a knowledgeable resource and mentor for new students, responded to questions, anticipated concerns and ensured students felt supported in their transition to a… Show more • Counseled newcomers ahead of time before their flight date to prepare them for cultural shock management by familiarizing them with Canadian culture. • Arranged the cheapest air ticket and picked them up from the airport.• Facilitated in finding a suitable furnished room near the university before their arrival.• Served as a knowledgeable resource and mentor for new students, responded to questions, anticipated concerns and ensured students felt supported in their transition to a new culture.• Provided insight into university policies, courses and professors and cultural orientation – introducing students to valuable resources and supports available to them on campus. Show less