Alvin Li Email & Phone Number

Singapore

Singapore

Singapore

• Implemented the renewal program in the region. • Responsible for managing upmarket/enterprise customers' renewals in the region.• Working closely and building/maintaining relationship with key partners to manage some largest customers in the region.• Worked closely with Regional Sales and Customer Success Leaders to create alignment playbook/processes for more effective cross functional collaboration.• Managing and working with multiple internal stakeholders for navigation through internal processes and execution of task. • Driving 6 months rolling forecast to the leadership identifying risk and potential for growth.• Being part of the global committee group (as the representative for APAC) for a Global Cross Functional Risk Management Program. • Being a trusted source and go to person for "all things Renewal" in the region.• Close collaboration with the Customer Success Organisation to ensure healthy and successfully retention of our customers in the region. • Working closely with the Sales Organisation to cross sell/upsell into existing account at the point of renewal.

Singapore

• Expanded scope of Renewal Manager• Responsible for the whole contract life cycle of customers in the JAPAC region• Additional scope includes handling requests from mid-contract cancellation to mid-contract downgrade, to negotiations of any contract changes. • Collaborates very closely with Customer Success and Sales on renewals, contract changes, up selling / cross selling processes. • Top performing Contract Manager globally for Q2 2021 • Assumes responsibilities of Team Lead to assist direct superior in daily management and operations of the team

Singapore

• Single-handedly pioneered and rolled out the Renewal Program in the Asia Pacific region.• Responsible for overseeing contract renewals throughout the whole region.• Creating, localizing and innovating new functional processes, playbooks and supporting materials specific to the APAC region.• Working with multiple internal and external stakeholders to ensure timely and accurate execution of tasks. • Being a trusted source and go to person for all things Renewal across all offices in APAC.• Working directly with both direct customers and agency partners for all renewals • Close collaboration with the Customer Success Organisation to ensure healthy and successfully retention of our customers in the region. • Working closely with the Sales Organisation to cross sell/upsell into existing account at the point of renewal and consistently overachieving on the Install Base Selling targets.• Consistently achieving over 100% of renewal targets. • Mentoring and training new members of the team both in APAC and EMEA offices. • Playing a key role in building and running the APAC Renewals Team.

Singapore

Singapore

Singapore

• Developing new businesses and accounts in South Asia mainly across Singapore, Malaysia, Indonesia, Philippines and Thailand.• Leverage existing installations and relationships into projects, departments and divisions to identify new opportunities• Managing, developing and handling leads generated from different channels. • Working closely with the Field Sales Account Executives to effectively devise territory plans and account profiles.• Provide timely and accurate information to management such as forecasting, territory plans, business objectives etc.• Facilitate resources necessary to further sales cycle such as Solution Consultants, Customer Services, Marketing, etc.• Effective Data Management through internal and external sources such as CRM, social media, search engines and press.

Singapore

• In the pioneer batch to ramp up the Cisco Account and Annuities Team.• Assisting of on-boarding of the new hires in the team. • Responsible for the Cisco VSO hardware renewal sales for the ANZ market.• Assigned to handle mid and top deals with high renewal amount.• Working through the channels for the renewal process by liaising and buildingrelationships with the appropriate parties, resellers and distributors based in Australia.• Assist with streamlining of systems and processes to further enhance automation and efficiency.

Singapore

• Responsible for the VMware renewal sales for the ANZ market.• Handling 150-200 accounts per quarter for renewal businesses • Assigned to handle mid and top deals with high renewal amount.• Working through the channels for the renewal process by liaising and buildingrelationships with the appropriate parties, resellers and distributors based in Australia.• Assist with streamlining of systems and processes to further enhance automation and efficiency.• Over-achieved in sales number with 146% for Quarter 2 in 2014.• Named as the Employee of the Month for July 2014

Singapore

• Selected for products and sales training in the United Kingdom• Clinched a deal worth $70k for the company• Development of new business accounts through cold calling throughout the Asia Region• Revisiting and working on lapsed accounts• Regenerating revenue from lapsed accounts• Liaising and follow-up with customers based in Singapore• Performing order processing and sales coordinating roles • Administrative duties and ad-hoc work as and when required

Singapore

• Achieved personal sales volume of $200k for a 5-days event (Radio Connect) at Marina Bay Sands• Market advertising space / airtime and program sponsorships in our platforms to advertisers/agencies;• Fully accountable for revenue performance of assigned accounts;• Securing of new business and repeated business from existing clients;• Required to search for new accounts;• Required to do media schedule planning for clients from time to time• Administrative duties and ad-hoc work as and when required

Bachelor'S Degree (Honors), Business/Commerce, General, 3Rd Class Honors

Diploma In Marketing, Diploma In Marketing