Alka Sippy Email & Phone Number

Palo Alto, California, United States

· Leading a high-performance team of 7 technical support engineers in the company HQ that support IT assets, mobile devices and conference room AV· Working on the organization’s high impact priorities and projects like establishing and achieving key SLAs and Management objectives· Driving continuous improvement through training and process documentation to.

Palo Alto, California

• Manage IT infrastructure build outs for all real estate projects in North and South America. Work closely with the project team that includes all the different teams, external consultants and vendors for successful.
• Manage Global infrastructure programs (eg. conference room AV refresh, wireless network refresh, Physical Security video system refresh)
• Program budgets managed in excess of $6M. Work on compiling ROM budgets based on scope provided. Managing approved project budgets – provide detailed spend forecasts, track POs issued and invoicing with vendors. Stay.
• Communicate and update project teams and stakeholders regularly through the lifecycle of their projects to ensure project is progressing successfully and alert of any risks and issues
• Maintain project status reports and plans in Smartsheet in alignment with project teams, stakeholders and management
• Manage M&A integration projects to standardize IT infrastructure for acquired offices in the Americas and other regions

San Francisco Bay Area

• Conceiving, managing and monitoring various technical implementation projects including project scope, schedule and budget
• Managing team of two for technical support and customer service for entire San Francisco office
• Collaborated with multiple stakeholders to operationalize comprehensive framework to manage production support incidents

San Francisco

• Managed a team of six with overall responsibility for meeting production support SLAs for the Americas for various technologies including Windows desktop environment, MS Office, banking applications, web applications.

San Francisco

• Provided level 2 technical support for the Windows environment including operating systems, MS Office, Lotus Notes and VPN
• Responsible for asset management, provisioning and activation of new workstations and mobile devices

Melbourne, Australia

• First point of contact for all IT related issues
• Escalation point for service desk agents, customers, support teams and account managers
• Team lead and guide for support teams, training staff on existing and updated processes

New Delhi, India

• Generating and analyzing performance and quality reports to ensure compliance of Service Level Agreements (SLA)
• Participated in UATs for new implementations and processes and documented SOPs for related products
• Training new staff and assisting with product related queries

Melbourne, Australia

• Providing phone support to Telstra field technicians working on new ADSL services or faults
• Troubleshooting and problem solving

Melbourne, Australia

Melbourne, Australia