Allan Dumapal Email & Phone Number

Always happy to be of help and focused on providing excellent customer service. Great attention to detail with a high level of accuracy. Problem solver and works well under pressure either alone or as a part of a team environment. The go-to person in the team who is very approachable. If I don't know the answer, I will help you find the answer and solution.Provided advanced desktop and service support on incidents and requests reported to the Service Desk. Identified problems, troubleshoot, and assisted end users.Consulted with management and reviewed projects and tasks to meet goals, time frames, and procedures for accomplishing projects and assigned tasks.Performed basic network and system administration and support.Performed various system maintenance and support duties as needed.Assisted in the development and maintenance of standards, department guidelines, documentation, policies, and procedures about PC and client hardware and software configurations.Prepared project status reports and keeps management, clients, and others informed of project status.