Allan Hamilton Email and Phone Number

Health Shield is an award winning non-profit making friendly society with over 135 years’ experience of healthcare provision.We provide Health Cash Plans to many thousands of businesses with a wide variety of products to suit organisations of all shapes and sizes. Health Shield also offers corporate voluntary scheme or a bespoke Tailored scheme that allows companies to choose their own unique mix of health benefits to suit their exact needs.Health Cash Plans from Health Shield help provide up to 100% cashback on health benefits, which can include dental, optical, physiotherapy, health & wellbeing treatments and many more. These everyday healthcare benefits help generate employee loyalty, attract and retain talent and boost productivity.The inclusion of Mywellness offers a 24/7 counselling helpline and Employee Assistance Programme can further play an integral part in duty-of-care fulfilment, especially when mental health issues continue to contribute to long term absence. Our Health Cash Plans are more than just a health scheme and continue to assist employers in the key goal of reducing absenteeism and helping employees return to work quickly.Why choose Health Shield:- Voted ‘Best Health Cash Plan Provider’ at the prestigious Health Insurance Awards 2020- Development Officers across the UK, to help provide a dedicated service- A Health Cash Plan Provider which can proudly say they are a friendly society with a full focus on its members and wider stakeholders- Dedicated Business Development Managers to help from start to finish- A high level of customer satisfaction shown in our regular surveys- Fast payment of all Claims.- As an Investor in People, Health Shield is committed to continuous improvement and exceptional levels of customer service

Responsible for a client portfolio of 30 intermediary firms promoting Vitality’s proposition across a suite of products and services.Consistently networked including attending events showcasing the service offering across the intermediary network and where appropriate identified new intermediaries.

I was recruited to build and maintain a portfolio of SME and large corporate clients driving competitive strategy for the highly competitive health insurance market. Recognised for forging profitable relationships and delivery of service excellence.Key Accomplishments:Re-defined the regional sales strategy to a strategic account focus – leveraging client insight to enable a highly targeted, multichannel communications strategy delivered across phone, email and in-person meetings.Modelled best practice and contributed to team targets through re-engaging dormant clients and developing key accounts. Consistently overperformed and achieved 140% of regional sales target.Ensured SLA’s were met through regular client meetings and alignment of business KPI’s to drive performance.Provided motivating mentoring and coaching to 8 Benefits Consultants, who were also recognised a top performers ranked in the top 10 throughout the UK. Developed the team’s professional skills and competences through relevant training and development and was responsible for all HR issues.

Promoted into post leading a team of Telephone Account Managers to promote a range of products and services. Target £2M p.a.Key Accomplishments:Set targets both individually and for the team to identify and build strong relationships with new clients and continually monitored team performance through regular appraisals and operational management to work effectively and achieve targets.Collaborate cross functionally throughout the business including Finance, Sales and Marketing to create the channel and sales strategy for new and existing products and services.Deployed authentic relationship management skills with a panel of Intermediaries to promote the AXA elevate platform.Coached and mentored Telephone Account Managers through practical observation sessions, role plays to increase traction and engagement with clients yielding a tangible increase in sales revenues.

Undertook a blend of face to face and telephone prospecting to arrange qualified appointments for customer reviews.

Managed a team of 12 outbound Telesales Agents who were responsible for generating renewable energy sales to achieve a target of £5M PA.

"Steadily gained deep experience and expertise within the sector and business with responsibility for driving sales across the private medical sector.Key Accomplishments:Successfully built a healthy pipeline of revenue through developing strong relationships with a portfolio of c.100 intermediaries to achieve a new business target of £1M through winning new clients and gaining incremental sales from existing clients for PMI and Dental schemes.Proactively managed a 14 PMI accounts and 75 Dental accounts with a worth of £4.5M.Spearheaded and landed the largest sale within the SME vertical for a policy valued at £104k."

With responsibility for a 16 strong team of Telephone Sales Consultants and 8 Administrators in the selling and processing of mortgage applications across Scotland and the North of England. Key AccomplishmentsEstablished strong relationships with Brokers through regular face to face meetings and round tables to promote the products and services of Abbey Mortgage, General Insurance and Payment Production products. Recognised for strict adherence to regulatory compliance and proactively communicated with Brokers to inform of any policy or procedural changes.Acted as an escalation point for any FSA complaints, highly committed to prompt resolution.Maintained KPI’s to ensure alignment with SLA’s introducing interventions as appropriate.Responsible for all HR and performance management of the team including setting and agreeing personal development plans, reviews, appraisals, recruitment, performance management and succession planning.