Allan Henderson Email and Phone Number

Single point of contact and administrator for Access and Role Management within the SAP System (ERP, APO, CRM, HR, BW, S4HANA) for the UK Operating Company.SME for SAP Security (Access & Role), providing consultancy on various projects, having to adapt to different requirements and ensuring Global Policies are followed.Supporting other Colleagues with SME support on General Security Access Management over various systems (including Azure, AD, SAP, and bespoke systems).Identify, Develop, and Implement improvements on Security Processes over various company systems, and working closely with other Operating Companies and Global HQ.Troubleshooting various issues to identify if access related and suitable solution.Develop and perform various internal audit activities over all company systems, ensuring Global Policies and Procedures are being followed.Key contact for external Audit Company for IT Audit activities.Manage Key Stakeholders for audit requirements, collating evidence and ensuring a timely response.Managing expectations for both External and Internal Stakeholders, ensuring a favourable outcome.Collaborating with various colleagues, suppliers and customers over varying time zones, languages, and management levels; managing and setting expectations with all parties.Distilling Global Policies for UK use, managing Key Stakeholders on knowledge transfer and relating to UK situation.SME for Asset Management (Hardware and Software) for all IT Assets for the UK Operating Company.Collaborating with Global Colleagues to design and implement Asset Management Policies and Procedures covering Hardware and Software for all Operating Companies globally.Designing and Implementing CMDb for all UK IT Assets.Distilling software licensing capabilities and recommending course of action for business requirements.

SME for Hardware and Software Management, producing policies and procedures for various teams to follow. Supporting various teams with improvements to their processes aligned to Asset Management. SME for Configuration Management, ensuring policies and procedures are in place and followed relating to Networking, Hosting and Workstation configurations.

Providing 2nd Level support for all SAP applications (ERP, APO, CRM, BW) and modules (MM, FI, CC, SD, PP, PM etc). Working within a team to trouble shoot issues and support end users with a resolution and way forward. Supporting team with knowledge growth within SAP, producing process documents on various new areas of SAP as and when they are onboarded. Providing SME support on SAP projects throughout the project lifecycle.

Senior Purchase Invoice AdministratorDuties include (other than standard purchase ledger tasks below);• Deal with customer/vendor issues• Support team with difficult customers/vendors• Performance support of team• Continual on the job coaching of team members• Training existing and new team members; on the job and group based• Training internal customers on department processes• Produce and maintain training materials• Support other business areas• Support manager• Identify and allocate team focus• Work with manager to create/agree team KPI’s• Collate weekly/monthly team KPI’s• Produce and facilitate presentations• Plan and run team projects• Produce and distribute various SAP blocked reports to team and internal customersDuties over and above role; • Provide technical support on various in-house and Microsoft computer systems• Support Business Systems with department SAP system developments• Supporting/Training vendors with new web invoicing system• People Management of new team members• Introduced a new Electronic Invoicing System – interface to SAP EDIo Created project plano Supported business with new invoicing systemo Worked with Business Systems to implement new systemo Continually keeping the project on plan and if needed updating plan accordinglyo Weekly project update meetings with key stakeholderso Created and facilitated presentations to various departments on KEWILL ETWE system (benefits etc)Since introduction to Heineken restructure (role moved to Poland)• I have worked heavily on the creation of process maps for PtP• Creating training plan for new HGSS staff (also facilitating)• Travelling to Poland office to support HGSS staff with Go Live• Continual support via Email/Phone for HGSS staff• Created new KPI’s for UK team to work on clearing backlog• Supporting UK team on clearing backlog

Management of a team of First Aid Volunteers within a specific area (ie West Lothian).Supporting First Aid Volunteers with their development requirements; identifying certification expirations, individual aspirations etc.Part of Area Leadership team; collaborating on strategic direction of area for members and events.Event First Aider for various events throughout Central Scotland (varying from Football to Music Concerts).Collaborating with local company trainer/assessor to plan training for members.Management of Area Event coverage; strategically agreeing events to be accepted by St Andrew’s FA HQ for area and supporting team of secretaries to enlist volunteers for events.

General telesales activity, prompting new products and working with customer to identify the most suitable package. Working as a team to reach sales targets and prompt new innovations.