Allan Huls Email & Phone Number

Minneapolis, Minnesota, United States

Provides operational support for sales representatives in my region.

Minneapolis, Minnesota, United States

• Perform document analysis and data entry as part of manual review for remediation determination.
• Train groups of up to 75 analysts at a time on new process.
• Respond to up to 100 escalations a day per established rebric.
• Developed a fine-tuned process to check data for invalid entries and applied to correct over 100 errors over the course of two weeks.
• Worked on project that included 400,000 accounts, met deadline for our portion of the project.

Minneapolis, Minnesota, United States

• Created and implemented training method to avoid errors related to process updates, which led to 100% quality in this area for my team for over twelve months.
• Prepared and facilitated refresher training for team members and training for individuals assisting our department.
• Represented my team as Standard Work Steward, which included submitting procedure updates that impacted our team, collaborating with other Stewards on their updates, and giving final approval to updates before.
• Performed at least 20 audits each month of team member phone calls with clients to maintain customer service quality and provide coaching to improve performance.
• Maintained and improved Excel pivot table used to generate department’s daily production summary email utilized by the entire department.
• Assisted and supported team members by responding to loan level escalations and providing individual coaching.

Minneapolis, Minnesota, United States

• Developed and presented trending data and analysis to regional clients to educate and improve their performance.
• Worked with 8 groups within business as resources to support assisting regional clients in escalated customer service role.
• Managed loan inventory to ensure aged loans and sensitive loans were handled with extra care.

Minneapolis, Minnesota, United States

• Reviewed loan files to ensure they met agency guidelines and Wells Fargo overlays.
• Analyzed income and debt documentation to ensure borrower ability to repay was supported; included data entry and following workflow properly.

• Taught classroom music and concert band to groups that varied between 12 and 100 from 4th to 12th grade.
• Created and organized systems for tracking and communicating student performance, including department website.