Allan Huls Email & Phone Number

Minneapolis, Minnesota, United States

Provides operational support for sales representatives in my region.

Minneapolis, Minnesota, United States

• Perform document analysis and data entry as part of manual review for remediation determination. • Train groups of up to 75 analysts at a time on new process.• Respond to up to 100 escalations a day per established rebric.• Developed a fine-tuned process to check data for invalid entries and applied to correct over 100 errors over the course of two weeks.• Worked on project that included 400,000 accounts, met deadline for our portion of the project.

Minneapolis, Minnesota, United States

• Created and implemented training method to avoid errors related to process updates, which led to 100% quality in this area for my team for over twelve months.• Prepared and facilitated refresher training for team members and training for individuals assisting our department.• Represented my team as Standard Work Steward, which included submitting procedure updates that impacted our team, collaborating with other Stewards on their updates, and giving final approval to updates before publication.• Performed at least 20 audits each month of team member phone calls with clients to maintain customer service quality and provide coaching to improve performance.• Maintained and improved Excel pivot table used to generate department’s daily production summary email utilized by the entire department.• Assisted and supported team members by responding to loan level escalations and providing individual coaching.

Minneapolis, Minnesota, United States

• Developed and presented trending data and analysis to regional clients to educate and improve their performance.• Worked with 8 groups within business as resources to support assisting regional clients in escalated customer service role.• Managed loan inventory to ensure aged loans and sensitive loans were handled with extra care.

Minneapolis, Minnesota, United States

• Reviewed loan files to ensure they met agency guidelines and Wells Fargo overlays.• Analyzed income and debt documentation to ensure borrower ability to repay was supported; included data entry and following workflow properly.

• Taught classroom music and concert band to groups that varied between 12 and 100 from 4th to 12th grade.• Created and organized systems for tracking and communicating student performance, including department website.