Allan Mascarin Email & Phone Number

Jundiaí, Sp, Br

São Paulo, Brazil

- Oversee the functionality and readiness of all conference rooms, ensuring they are always operational for users.- Actively Monitor Slack channels and Zendesk tickets, providing prompt troubleshooting and support.- Install and integrate new AV equipment, integrating them into Google Admin.- Provide comprehensive support for important events and meetings, managing video conferencing, audio, and video controls.- Act as the escalation point for Tier 1/2 technicians, resolving complex AV issues.- Conduct maintenance and troubleshooting for AV systems, including Crestron hardware and Qsys Designer.- Communicate effectively with clients to identify needs and evaluate solutions.- Successfully support large-scale AV operations in a commercial enterprise environment.- Ensure high standards in AV system deployment and maintenance, contributing to seamless user experiences.

Offshore

-Successfully installed four production shows for a new cast within my first two weeks, overseeing rehearsals and technical runs and coordinating with the production team to develop comprehensive reports.-Participated in Entertainment Managers' meetings to devise the activity and show schedule for upcoming cruises.-Supervised cast, stage, sound, lighting, and fly crew, ensuring top-notch production quality.-Managed the daily schedules of cast members and technicians, balancing show preparations and vessel activities.-Created detailed reports after each show, reflecting on performance and areas for improvement.-Maintained high standards across all production shows, guaranteeing successful event execution.-Led the installation process for new cast members, ensuring seamless integration into existing productions.-Oversaw the Entertainment Department's cabin berthing arrangements, prioritising efficiency and crew comfort.-Achievements: Coordinated four production shows outside the main theatre and ensured the seamless execution of main game shows, exclusive Captain's cocktails, themed parties, and guest entertainment on a 3,000-passenger luxury cruise ship, consistently over six months of 7- to 15-day cruises.-For a month, simultaneously fulfilled responsibilities as Venue Production Manager and Sound Operator, providing training to a colleague for show-calling assistance.-Successfully trained a colleague who was subsequently promoted to the VPM position following my departure.

Offshore

-Operated and maintained sound equipment, ensuring optimal performance across various venues.-Mixed and cued audio for production performances and live music, mastering precise timing for show execution.-Provided training and support to the Entertainment Stage Staff (ESS), enhancing their technical skills and proficiency to ensure team excellence.-Managed daily operation and maintenance of sound elements in alternative venues, upholding high-quality audio standards.-Achievements: Rapidly promoted to Sound Operator for the secondary main venue at Celebrity within a week of returning, completing an intensive two-week training for four production shows.-Played a key role in installing a new cast, fine-tuning EQ settings and recording sick tracks for new singers and the band.

Campinas, São Paulo, Brazil

-Coordinated and organised various meetings and conferences across Brazil, catering to diverse needs from large 500-person conferences in major cities like Sao Paulo to smaller team training in remote areas near the Amazon.-Managed conference and hotel bookings, audiovisual services, transfers, and other requirements, consistently meeting and surpassing customer expectations.-Served as the key liaison between clients and suppliers, ensuring clear and efficient communication, adherence to budgets, and meticulous planning of logistics and financial settlements.-Oversaw comprehensive event logistics, including hotel reservations, airline ticketing, venue ambience, audiovisual setup, meal arrangements, transfers, and tours, delivering exceptional customer service.-Achievements: Efficiently managed over 10 daily event requests from a high-demand client, including last-minute meetings requiring immediate execution.-Demonstrated exceptional organisational and time management skills to meet tight deadlines and client expectations.

Offshore

-Played a crucial role as an audiovisual technician on a luxury cruise line, enhancing guest entertainment experiences.-Set up, operated, and dismantled audio-visual equipment, including sound systems, lighting, stage props, LED panels, follow-spotlights and other technical gear for various onboard live events, ensuring a flawless audio-visual experience.-Collaborated with the entertainment team to facilitate various events, such as live music, theatrical productions, game shows, and guest lectures.-Conducted regular maintenance and safety inspections of the AV equipment, ensuring optimal working conditions. Undertook cleaning and maintenance at height, using equipment like Genie Lifts and scaffolding.-Swiftly diagnosed and resolved technical issues to minimise disruption to scheduled events.-Worked closely with the entertainment team, including stage managers, performers, and technicians, to deliver cohesive, high-quality productions.-Provided outstanding service to guests, addressing AV-related inquiries and enhancing their entertainment experience.-Engaged in continuous training and professional development to remain abreast of industry trends and technologies.-Achievements: Actively participated in coordinating main activities organised by the Cruise Director. Served as a key information source for the Audio-Visual (AV) team.-Commenced training for the Venue Production Manager (VPM) role before the ship's closure due to COVID-19.

Offshore

-Same duties as above.-Achievements: Successfully managed a team of four Audio-Visual (AV) professionals on a 3,500-passenger cruise ship, overseeing full-day activities across seven venues.-Demonstrated strong leadership by providing essential coordination and support to team members and training for new recruits.-Programmed and operated lighting for a new cabaret show in an alternative venue, showcasing technical expertise and creative acumen.

-Same duties as above.-Achievements: Rapidly acquired proficiency in Italian, transitioning from basic knowledge to actively participating in full Italian meetings within two weeks.-Engaged effectively in conversations and provided directions in both Italian and Spanish, demonstrating linguistic adaptability and quick learning.

Campinas, São Paulo, Brazil

Campinas Area, Brazil

Campinas Area, Brazil

São Paulo, Brazil

-Successfully established and grew my own business over a five-year period.-Coordinated concert excursions, including arranging transportation and developing online marketing materials.-Sourced and collaborated with city-based partner stores.-Provided comprehensive group support, accompanying attendees throughout each excursion.