Dhanasekaran M Email & Phone Number

Chennai Area, India

• Enrolling Mac Systems on Casper & chef, downloading managed software.• Managing & Troubleshooting on Active Directory (for users’ & groups).• Deploying new systems with managed OS image & Troubleshooting iPad and other peripherals.• Giving support to Uber users on different tools and portals.• Educates Uber employees on basic computing functions.• Provide basic A/V, mobile device management, and network support. • Triage, assign, and escalate all incoming tickets… Show more • Enrolling Mac Systems on Casper & chef, downloading managed software.• Managing & Troubleshooting on Active Directory (for users’ & groups).• Deploying new systems with managed OS image & Troubleshooting iPad and other peripherals.• Giving support to Uber users on different tools and portals.• Educates Uber employees on basic computing functions.• Provide basic A/V, mobile device management, and network support. • Triage, assign, and escalate all incoming tickets. • Responsible for maintaining local inventory accuracy and coordinating equipment logistics. • Assist remote users through chat with access problems ranging from password resets to network access failures. Show less

Chennai Area, India

Provided second level desktop support to user’s which includes, configure, troubleshoot, analyze, and repair PCs and MAC systems.Taking care of Global and local help desk tickets.Worked with Active Directory to build user network profiles, reset passwords, unlock accounts, creating alias, file share access, etc.Managing Google Applications like Google drive, Team drive and creating google groupsEnd-User Support for Mac OS and Windows7,10Installed images using SCCM on new… Show more Provided second level desktop support to user’s which includes, configure, troubleshoot, analyze, and repair PCs and MAC systems.Taking care of Global and local help desk tickets.Worked with Active Directory to build user network profiles, reset passwords, unlock accounts, creating alias, file share access, etc.Managing Google Applications like Google drive, Team drive and creating google groupsEnd-User Support for Mac OS and Windows7,10Installed images using SCCM on new systems, IT Inventory ManagementSupport and maintenance of internal systems and application.Active Directory User Account ManagementProvided support for VPN and other remote issues.Managed Laptop and MacBook inventory and assisted in procuring new hardware, software and related supplies.Reviewed open problem tickets daily.Identified problem and forwarded it to appropriate team.Provided support in setting up audio and visual technology for conferences and meetings. Show less

Bangalore

Groupon.co.in is the Indian Unit of GROUPON Inc - the big daddy of Group Buying and the fastest growing company ever! Groupon India is all about ideas, tips and deals to experience your city! From the highest quality restaurants, spas, salons, fun zones and moreto the latest gadgets in the marketto the best travel destinations...at the best value for your money! We dont want to be a newspaper of deals and we dont want to sell you stuff that we ourselves wont… Show more Groupon.co.in is the Indian Unit of GROUPON Inc - the big daddy of Group Buying and the fastest growing company ever! Groupon India is all about ideas, tips and deals to experience your city! From the highest quality restaurants, spas, salons, fun zones and moreto the latest gadgets in the marketto the best travel destinations...at the best value for your money! We dont want to be a newspaper of deals and we dont want to sell you stuff that we ourselves wont buy. Instead we crave for your feedback. We will not be perfect 100% of the times, but we promise to listen and rectify! Show less

Bangalore

 Maintaining and monitoring of Windows 2003 Server. Assisted in hardware installation and maintenance of workstations, servers, networking equipment, and other supporting hardware.  Performed user account creation, deletion, and configuration.  Configuring VPN clients  Supporting end users in Software, LAN or OS problems.  Windows OS installation and configuration.  Updating Microsoft Security Patches & Mc Afee Antivirus Patches.  Handle ongoing maintenance… Show more  Maintaining and monitoring of Windows 2003 Server. Assisted in hardware installation and maintenance of workstations, servers, networking equipment, and other supporting hardware.  Performed user account creation, deletion, and configuration.  Configuring VPN clients  Supporting end users in Software, LAN or OS problems.  Windows OS installation and configuration.  Updating Microsoft Security Patches & Mc Afee Antivirus Patches.  Handle ongoing maintenance e.g., Service pack installations, hot fixes, software upgrades, etc. Set up Software installation environment, install / configuration / removal of software. Installation, Configuration and Maintenance of DNS and DHCP Servers Installation and configuration of Active Directory and applying Group Policy Monitoring and maintaining Symantec antivirus server 10.0 and client versions along with patches and updates.  Installation and configuration of Microsoft Outlook for Microsoft Exchange Server Show less

Bangalore

Role and Responsibilities: The job includes integration of computers (latest P-IV), installation of OS, and other software, Installation of modem, printer, scanners and web cameras. Fabrication of LAN cables peer to peer cables Attend service calls, collection of payments, achieve target on AMC &ASC.

Bachelor'S Degree, Business Administration

Science, High School/Secondary Certificate Programs