Pavan Kumar Email & Phone Number

Hyderabad, Telangana, India

• Review policies and business processes and Analyze data and information to identify business opportunities and improve operating efficiency.• Ability to analyze and generate periodic dashboards/reports indicating costs vs revenue for key customers, ability to identify cost-saving initiatives, identify billing leakages, ability to bring in required controls to make the account more profitable.• Work closely with executive management, Delivery, Sales and Finance teams to achieve outcomes based on company goals.• Timecard administration for multiple programs and ensuring there are no gaps in recording and billing the hours reported.• Provide Billing re-caps with appropriate analysis for the delivery team to take necessary corrective actions.• Standardize templates across the board for the Delivery team, WRT to CSAT, QBRs, MBRs and other KPI reporting.• Follow-up on Customer NPS scores and reporting on the same.• Identify potential opportunities to centralize business operations related to mundane tasks which can be moved to a low-cost centre and ideas to automate many of these tasks to reduce human intervention and minimize errors.• Provide periodic feedback to vendors based on data (against defined SLAs) & continuously strive to improve efficiency by reducing cost and enabling Milestone to achieve improved profit margins.• Centralized customer billing and validated billing accuracy.• Tracking and validating SOW\CR renewals and providing appropriate amendments before the expiry and follow-up with internal stakeholders for initiation of renewals.• Tracking and validating PO renewals and utilizations, extensions of PO running out of budget needs to be tracked and followed up with the relevant internal stakeholders.• Tracking new hires, terminations and movement of resources across different lines of businesses to ensure resources are billed from day 1 of hiring or moving to a new role within the Organization.

Hyderabad, Telangana, India

• Coordinating with agents across the globe to increase their efficiency.• Coordinating issues between the sales team and accounts team.• Analyse data to identify and rotate inventory most effectively and efficiently by drawing actionable insights and creating clear presentations/reports to convey information to internal and external stakeholders.• Conduct business metric analysis - including defining KPIs, monitoring and evaluating performance against targets.

Remote

Project Management: • Worked with stakeholders and project team to prioritize collected requirements to determine project scope and vision, analyzes, specifies, and validate the business needs of stakeholders or end-users.• Conduct interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, etc.• Analyses and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.• Develop and utilizes standard templates to accurately and concisely write requirements specifications.• Translate conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.• Create the process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.• Develop and conduct peer reviews of the business requirements to ensure that requirement specification are correctly interpreted. Assist with the interpretation of customer requirements into feasible options, and communicating these back to the business stakeholders.• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.• Communicate the changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.

Hyderabad Area, India

Onboarding new agents according to the requirement from the clients for the dispatch centres for the smooth flow of the operations across Andhra Pradesh & Telangana.Coordinating with the agents & DC teams for the attendance & reports or escalations or any real-time issues faced by them and resolving them.Checking with the metrices and replacing them based on the performance.Training with the new products launched in the system to the DC teams.

Hyderabad Area, India

Coordinating with the Delivery Partners for their issues raised & resolving them accordingly.

Hyderabad Area, India

Monitor a preventive maintenance program via the computer for maintenance on the of the computer system, the pneumatic controls systems and the mechanical equipment to keep the equipment in good working order and prevent serious malfunction reloading of the BMS program in case of system breakdown.• Ability to establish and maintain working relationships with engineers andsubordinates.• Perform Maintenance works on equipment, determining when and what type ofmaintenance is required.• Perform the following tasks ensuring the functionally of the system to check if all DirectDigital Controllers are responding normally for:1. Primary Chilled Water pump and Secondary Pump2. Domestic Water Pump and Fire Pump3. Package Water Chiller4. Air Handling Units5. Ventilation Fans Status6. Generator Status7. Storage Water tank8. FCU's9. Elevator10. Escalator

Post Graduation Diploma In Management, International Business, Graduated

International Business (Major Subject): • Insights on Global and domestic operations and management techniques. • Studying The domestic.

Bachelor Of Technology - Btech, Facilities And Services Planning, Graduated

Activities and Societies: Planning and Designing of MEP services in a building, Green Building Techniques, Case Studies: • Rainbow Vistas.