John Hasinsky Email & Phone Number

Escondido, Ca, Us

• Spearheaded a global team dedicated to advancing ServiceNow and Business Process initiatives, ensuring seamless implementation and optimization.• Manage account relationships, conduct strategic planning sessions, and offer expert consulting services to drive client success utilizing Lean Six Sigma methodologies.• Facilitate executive-level communication and deliver comprehensive reports to stakeholders, providing transparency and insights.• Utilizing Agile and Scrum methodologies to lead and mentor cross-functional teams dedicated to IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and Human Resources Service Delivery (HRSD) initiatives.• Define and articulate a robust strategy to roadmap the evolution of ServiceNow capabilities, aligning with organizational goals and objectives.• Direct contracts negotiation and financial planning, meticulously tracking and reporting expenditures to ensure fiscal responsibility and transparency.

Greater San Diego Area

• Drive the adoption and facilitated training of the ServiceNow Platform, ensuring seamlessintegration and proficiency.• Utilized ServiceNow to discern emerging trends and proactively address issues, fostering a culture ofcontinuous improvement.• Identified opportunities for automation within processes and drove transformative change to enhanceefficiency.• Demonstrated expertise in Security, Incident, Problem, and Change Management, ensuring adherence to best practices and regulatory standards.• Led the Major Incident Response Team, orchestrating swift and effective responses to critical incidents.

Greater San Diego Area

• Utilized ServiceNow to identify automation opportunities for Cyber Security, Legal & IT, including creating dashboards to monitor activity and liaising with the Legal Team on E-Discovery opportunities.• Conducted data analysis to enhance processes and drive efficiencies across the organization.• Identified automation opportunities and managed projects to streamline operations and improve productivity.• Fostered relationships with both technical and non-technical teams, promoting collaboration and synergy.• Generated comprehensive reports for executive management to provide insights and inform strategicdecision-making.• Developed dashboards to effectively monitor IT Support Team activity and optimize performance

San Diego

• Oversaw the Critical Escalation Team's response to local and global incidents, prioritizing urgency and precision in resolution.• Supervised IT Support Analysts, enforcing adherence to ITIL best practices and upholding serviceexcellence standards.• Directed projects encompassing multiple teams and stakeholders, orchestrating collaborative efforts to meet project objectives punctually and within budgetary constraints.• Identified critical performance indicators and cost-saving metrics, facilitating operational efficiencyenhancements and fostering a culture of continuous improvement

San Diego

• Provide consulting services to various clients across diverse environments, offering tailored solutions to meet their unique needs.• Manager project execution and maintain vendor relationships, ensuring seamless collaboration and project success.• Deliver recommendations to Executive Managers based on comprehensive analysis and strategic insights.• Manage Active Directory and Network Infrastructure, optimizing system performance and security.• Develop budgets and implement process improvements using ITIL methodologies, enhancing operational efficiency and effectiveness.

Master'S Degree, Cyber Security Operations & Leadership

Juris Doctorate, Cyber Security Law

Bachelor Of Business Administration (B.B.A.) - Technical Studies