Allan Mathews Email & Phone Number

South Africa

Cape Town, Western Cape, South Africa

Supporting customers, drivers, shippers, and Delivery Service Partners to ensure successful deliveries.Resolving technical tasks relating to Amazon’s website, Prime services and/or digital devices (Echo, Kindle etc.)Gathering intelligence to prevent any potential issues that may impact customer experience and delivery performance

Cape Town, Western Cape, South Africa

Diagnose and resolve technical problems, including hardware failures, software glitches, network connectivity issues, and email configuration.Install, configure, and maintain operating systems, software applications, and peripheral devices to ensure optimal functionality.

Cape Town, Western Cape, South Africa

• Provide product and industry expertise to the sales team by demonstrating solutions utilizing Docuware and other software products to satisfy critical business requirements of the customer.• This includes working with customers and prospects and the sales team to identify and understand the business requirements, the technical environment, and other driving factors behind the prospects' evaluation.• In addition, coordinating with Account Executives regarding sales strategy, deal qualification, status reporting, solution presentation development, and response and preparation to requests for proposals (RFPs).• Support demand generation efforts through webinars, recorded videos and marketing events.• Responsible for collaborating with the client to address any lingering technical concerns.• Professional Services functions: Scoping, Implementing, Configuration, Support and Consulting.

Cape Town, Western Cape, South Africa

Diagnose and resolve technical problems, including hardware failures, software glitches, network connectivity issues, and email configuration.Install, configure, and maintain operating systems, software applications, and peripheral devices to ensure optimal functionality.

Western Cape, South Africa

software products to satisfy critical business requirements of the customer.• This includes working with customers and prospects and the sales team to identify and understand the business requirements, the technical environment, and other driving factors behind the prospects' evaluation.• In addition, coordinating with Account Executives regarding sales strategy, deal qualification, status reporting, solution presentation development, and response and preparation to requests for proposals (RFPs).• Developed and compile scope of work (SOW documents, scheduled and managed post sales implementation processes for timely completion of deliverables. • Provided regular product training to sales executives to increase sales. • Professional Services functions: Scoping, Implementing, Configuration, Support and Consulting.

Cape Town Area, South Africa

teams within the organization, including product development, sales, and marketing, to ensure that solutions are properly integrated and meet the needs of the organization and customers.• Use technical knowledge to identify, troubleshoot, diagnose, and fix major system flaws in order to achieve system operability.• Established and compile scope of work (SOW) documents ensuring a solid layout of the project foundation.• Lead the development of commercial relationships with senior management to ensure target accomplishment.• Professional Services functions: scoping, implementation, configuration, support, and consulting.

Cape Town, Western Cape, South Africa

teams within the organization, including product development, sales, and marketing, to ensure that solutions are properly integrated and meet the needs of the organization and customers.• Use technical knowledge to identify, troubleshoot, diagnose, and fix major system flaws in order to achieve system operability.• Established and compile scope of work (SOW) documents ensuring a solid layout of the project foundation.• Lead the development of commercial relationships with senior management to ensure target accomplishment.• Professional Services functions: scoping, implementation, configuration, support, and consulting.

Business Systems Analysis

Mcse & Mcp & A+, Information Technology

Matric Certificate

Technical Computer Diploma