Allan Samonte Email and Phone Number

Doing collection function of high balance higher risk portfolios of the company's diverse clientele. Recording customers interaction using Client Relationship Management application. Provide reports on a daily basis or on demand basis.Call customers using Cisco soft phone and log all calls on FINONE and update necessary information on CRM. Ensure that required number of calls are achieved and target resolutions are met. At times handle customers who walks in at Head Office and attend to… Show more Doing collection function of high balance higher risk portfolios of the company's diverse clientele. Recording customers interaction using Client Relationship Management application. Provide reports on a daily basis or on demand basis.Call customers using Cisco soft phone and log all calls on FINONE and update necessary information on CRM. Ensure that required number of calls are achieved and target resolutions are met. At times handle customers who walks in at Head Office and attend to their queries and requests. Prepares report on the fly as requested by the management and supervisors. Show less

Currently working as an Assistant Manager for operations of one of the most trusted Gold Refinery in the UAE.

Accept inbound calls pertaining to clients service specifications. Perform outbound calls in a case to case basis depending on the gravity of the issue being resolved or the request for details.Primarily deals with calls from the 50 US states with regards to clients post paid telephone accounts.Provide excellent customer service experience to clients of world leader in wireless technology in the United States, Sprint and Nextel.

a) Ensure timely reconciliation of Current Accounts, Savings Accounts, Time deposit placements, Cash in Vault/Atm and return checks for both peso and dollar accounts using Systematics Deposit sytems, Automated reconciliation, generated reports and branch documents.b) Analyze discrepancies and ensure immediate adjustments to eliminate bank exposure and maintain Clients Confidence and service satisfaction; ensure confidentiality on activities pertaining to clients accts.c) Pass… Show more a) Ensure timely reconciliation of Current Accounts, Savings Accounts, Time deposit placements, Cash in Vault/Atm and return checks for both peso and dollar accounts using Systematics Deposit sytems, Automated reconciliation, generated reports and branch documents.b) Analyze discrepancies and ensure immediate adjustments to eliminate bank exposure and maintain Clients Confidence and service satisfaction; ensure confidentiality on activities pertaining to clients accts.c) Pass adjustments to maintain accurate bank reports,bank reserves and liquidity position.d) Coordinate to Branch Officers reconciling items for immediate disposition and referral to clients.e) Assist branches on emergency procedures during crisis situation e.g. offlines, system malfunctions and the likes requiring special handling or deviation from normal procedures.f) Prepare monthly/bi-monthly reports on floats volume for cost allocation purposes.g)Prepare Aging Report of outstanding float items.h)Giving assistance in terms of testing newly installed additional systems andi) Preparing report/incident report as the case maybe that serves as go or no go signal for systems implementation. Show less

a) Daily reconciliation of cash in vault peso and dollar, savings account, current account, time deposits, placements, cashiers checks, gift checks and demand drafts under systematics environment.b) Daily monitoring of various clearing accounts(tempo accounts) to eliminate possible bank exposure.c) Online adjustments of erroneous entries made at branch end and other head office units.d) Report preparation on float item status/counts.e) Keeping and retrieval of branch… Show more a) Daily reconciliation of cash in vault peso and dollar, savings account, current account, time deposits, placements, cashiers checks, gift checks and demand drafts under systematics environment.b) Daily monitoring of various clearing accounts(tempo accounts) to eliminate possible bank exposure.c) Online adjustments of erroneous entries made at branch end and other head office units.d) Report preparation on float item status/counts.e) Keeping and retrieval of branch documents.f) Daily preparation of debit and credit memo for erroneous items made at branch end.g) Daily preparation of general ledger adjustment for items requiring manual interventions.h) Constant communication with branch personnel for ceratin items or transactions requiring immediate corrections or adjustments.i) Monitoring of central bank clearing reports.j) Recommends alternatives during systems breakdowns and offlines. Show less