Allan V. Email & Phone Number

Remote

Responsible for managing network and healthcare systems for a USA company clients• Solarwinds/ N-Centralo Manage and monitor serverso Resolving Server, Workstation, anti-virus and Windows services issues.o Server Administrationo Setup windows agent for monitoringo Attend to monitoring alerts (e.g. disk alerts, connectivity issues, memory full etc.)• VCloud/VMware troubleshooting• Microsoft Azureo Setup Virtual Network Gatewayo IP scheme/subnetting and… Show more Responsible for managing network and healthcare systems for a USA company clients• Solarwinds/ N-Centralo Manage and monitor serverso Resolving Server, Workstation, anti-virus and Windows services issues.o Server Administrationo Setup windows agent for monitoringo Attend to monitoring alerts (e.g. disk alerts, connectivity issues, memory full etc.)• VCloud/VMware troubleshooting• Microsoft Azureo Setup Virtual Network Gatewayo IP scheme/subnetting and planningo Server maintenance deployed in azureo Configuring Access policies• Active Directoryo Create and manage new users and group policyo Delete User profile and Permissions.o Setup mapped drive• Managed office 365/ administration• Microsoft Intuneo Adding new deviceso General troubleshooting• Experienced ConnectWise ticketing system• Network Administrationo IP Subnettingo Configure and manage firewall (Cisco ASA, Meraki, vCloud edge, pfSense, Sophos)o Configuring NAT policieso Configuring Access policieso Configure/troubleshoot Site to Site VPN/Client VPN including crypto map/IPSEC/IKE policieso Routing protocols (OSPF, Static Routes, EIGRP)o CISCO MERAKI troubleshootingo CISCO MX switch and catalyst 3760 configurationo Maintain and troubleshoot Ubiquity devices o Configure DHCP and DNS on routers, firewall and windows servero Troubleshooting phone systems• Printer administrationo Implementing ThinPrinto User accesso General troubleshooting• IIS troubleshooting• Troubleshooting EMR application (Athena Practice (CPS))• Troubleshooting SuperScripts Show less

Responsible for managing Hexterprise and all client’s website and marketing.• Promptly respond to customer enquiries in person or via phone, email, or social media.• Quickly and efficiently open customer accounts by accurately recording account data.• Maintain financial accounts by professionally processing customer invoices and payments.• Conducted market research and increased marketing aspects.• Design and maintain client websites.• Conducted several meetings with… Show more Responsible for managing Hexterprise and all client’s website and marketing.• Promptly respond to customer enquiries in person or via phone, email, or social media.• Quickly and efficiently open customer accounts by accurately recording account data.• Maintain financial accounts by professionally processing customer invoices and payments.• Conducted market research and increased marketing aspects.• Design and maintain client websites.• Conducted several meetings with clients to fully understand clients’ vision.• Peruse different avenues to improve business ideas and services. Show less

Provide 1st line telephonic, remote and onsite support to customers.• Provide 2nd line telephonic, remote and onsite support to customers.• Creating users on CUCM, CME and on billing system.• Configuring CUCM and CME setups.• Troubleshooting Cisco, Yealink and Snom phones.• Installations of Cisco phone systems• Device deliveries• CME and CUCM client changes• Cisco Unity setup• Welcome message and voicemail setups• Hunt Group setups• Prompt system… Show more Provide 1st line telephonic, remote and onsite support to customers.• Provide 2nd line telephonic, remote and onsite support to customers.• Creating users on CUCM, CME and on billing system.• Configuring CUCM and CME setups.• Troubleshooting Cisco, Yealink and Snom phones.• Installations of Cisco phone systems• Device deliveries• CME and CUCM client changes• Cisco Unity setup• Welcome message and voicemail setups• Hunt Group setups• Prompt system setups• Cisco phone firmware upgrades• Routing and switching setups• Onsite and telephonic client interaction• Call recording setups• Client Quotations• Cisco Client Builds Show less

Johannesburg Area, South Africa

• Provide 1st line telephonic and remote support to customers.• Provide telephonic and remote support to WlRUlink field technicians.• Log and update all support interaction on the WIRUlink ticketing system. • Monitor, attend to and assign tickets logged on the WlRUlink ticketing system.• Preconfigure customer and WlRUlink equipment.• Liaise with 3'd-parties where needed to offer exceptional customer service. • Test RMA/faulty equipment.

• Maintaining clients networks• Configure policies on Fortigate devices• Designing network diagrams• Site surveys to propose new network designs • Documentation of networks• Ticket system support• Travelling to clients• Setting up meetings with clients• Setting up and configuring devices for clients• Network audits• Troubleshooting networks• Updating OS versions of fortigate devices• Setting up and updating OS of Cisco Prime device• Redesign… Show more • Maintaining clients networks• Configure policies on Fortigate devices• Designing network diagrams• Site surveys to propose new network designs • Documentation of networks• Ticket system support• Travelling to clients• Setting up meetings with clients• Setting up and configuring devices for clients• Network audits• Troubleshooting networks• Updating OS versions of fortigate devices• Setting up and updating OS of Cisco Prime device• Redesign of three6five Lab• Held conference calls Show less

• Practical work on Cisco switches and routers• Networking simulations on GNS and Packet Tracer • Site surveys, which includes, but can exceed, finding the best place for an AP to be mounted (where the signal is the strongest), doing attenuation tests and updating the plan of the site. Arranging with the clients for authorization to do the site survey.• Documentation of site surveys, using ZonePlanner. • Verifying and correction out-dated documentations.• Stock taking for… Show more • Practical work on Cisco switches and routers• Networking simulations on GNS and Packet Tracer • Site surveys, which includes, but can exceed, finding the best place for an AP to be mounted (where the signal is the strongest), doing attenuation tests and updating the plan of the site. Arranging with the clients for authorization to do the site survey.• Documentation of site surveys, using ZonePlanner. • Verifying and correction out-dated documentations.• Stock taking for companies.• Deliveries of devices, when required.• Verifying that devices are running correctly at pop-up events. Show less