Nicholas Ward Email & Phone Number

Managing team of Contract Managers and providing guidance when needed.Nurturing relationships with clients for ongoing success.Working with Sales team to investigate new opportunities for growth.

Remote

We support MSPs by providing technical support and infrastructure/project engineers on their needs. I personally manage our 24/7 out of hours support team as well as the direct line manager to many different engineers across the business as well as the client relationship.I ensure the client-engineer relationship is beneficial to all parties, advising on.

London, United Kingdom

My role includes overseeing the London service desk support team.Self-initiated several projects within the team to deliver better customer service to the wider organisation and streamline internal processes. Team management tasks with 9 direct reports. Responsible for career development, dealing with escalation issues, 1-2-1’s, chairing team meetings and.

London, United Kingdom

• Senior Support Engineer Currently specialising in support and infrastructure projects including Windows Server 2008/2012 builds, upgrades and virtualisations. Over the last 6 years I have supported a wide range of.
• Citrix XenApp/ XenDesktop support and troubleshooting – new applications, new desktop environments
• Troubleshooting Receiver, Citrix Secure Gateway, Storefront, NetScaler
• Administration of XenApp 6.5, XenApp 7.6, XenDesktop
• Administration using XenApp Controller, Citrix Studio – new and existing applications, Citrix policies, worker groups
• Lync 2013/Skype for Business 2015 install – planning, configuration, handover and support

Londres, Inglaterra

• Responsible for the configuration, testing and deployment of network routers, switches and firewalls for our clients.
• Experience working with Cisco ASA/PIX firewalls, Draytek firewalls, Sonicwall NSA firewalls, HP Procurve switches, Cisco switches
• Design and implement network topologies covering WAN, VLAN and F5 Load balancing devices.
• Advanced knowledge of NAT and PAT technologies.
• WINS / DNS / DHCP.
• Advanced knowledge of Internet protocols – TCP/IP, IPSec

Londres, Reino Unido

• Support desk environment providing remote and on site network and desktop support.
• Windows Server 2003/2008 setup and administration.
• DHCP, DNS, WSUS, RDS farm, setup and administration
• vSphere 5 administration – creating and rolling out VM’s, creating and setting up farms and clusters.
• Setting up and troubleshooting iPhone/iPad, blackberry and android mobile phones with Exchange/BES.
• Administering Windows XP, Windows 7 and Mac OS

Loughton, England

• Provided assistance to the shops and head office staff, dealt with the tickets escalated by 1st line Helpdesk agents.Managed anti virus for head office computers and servers also liaised with suppliers (i.e Epson.
• Created documentation “difference between Office 2007 and 2010
• Installed Office 2010 throughout the company
• Configured and tested Access Points for all shops

Loughton, England

• Answer telephone and email enquiries from users regarding problems with IT systems.
• Troubleshooting network connections in a LAN and/or their DSL router.
• VoIP configuration and troubleshooting, saving millions of pounds in telephone costs
• Configuring new hardware to be sent out to clients.
• Respond and fix issues raised by clients within SLA’s agreed.
• Successfully rolled out new version of in-house back office system for all stores.

Ba Sports Management And Marketing, Second Class Honours

Avce Leisure And Recreation, Leisure And Recreational Activities