Allan Harris Email & Phone Number

• Strategically led talented teams of professionals in a call-center environment. Deployed a structured approach to problem-solving, customer service, and sales/account management.
• Won the Luminary Award in 2020 for outstanding leadership and performance. Elevated the team through training, mentorship, and motivational leadership techniques.
• Drove down the average response time for escalated issues. Significantly reduced the total number of escalated issues by empowering team members to resolve problems before escalation.
• Effectively tracked and managed performance and service goals as defined by the company's leadership team. Enhanced the team's performance through targeted training and mentorship programs.
• Established a robust product and service knowledge base throughout the team. Strengthened team members' consultative and sales skills through educational activities and real-world experiences.endently, use good.

Scottsdale AZ

• Directly oversaw sales and customer service initiatives in a high-volume, fast-paced call-center environment. Consulted with customers, recommended products, resolved emerging issues, and captured business development.
• Provided a world class customer service experience over the phone. Boosted customer satisfaction ratings across the board.
• Routinely met or exceeded performance standards for productivity and quality control. Increased the potential for sales and revenue growth.
• Constructed technical solutions and advice that solved customer issues and recommended new products. Diversified portfolios and offerings based on gathering customer needs/requirements.
• Assisted customers during the renewal process. Evaluated customer accounts and upsold new/additional services wherever possible.

Diploma, Computer Technology

General Studies

Associate Of Arts, Computer Technology