Allan Jim I. Email & Phone Number

Wellington, New Zealand

Company Profile:ANZ Bank NZ Limited is NZ largest financial-services group offering a wide range of financial services.Responsibilities:• Deliver exceptional technical engineering and enhancements for Wintel platforms, ensuring robust support for the ANZ-NZ ATM infrastructure.• Optimize the operation of the ATM Front End Platforms within ANZ Bank’s Payments, Switching, and Wholesale Technology division, ensuring stable, robust, and uninterrupted environments for seamless… Show more Company Profile:ANZ Bank NZ Limited is NZ largest financial-services group offering a wide range of financial services.Responsibilities:• Deliver exceptional technical engineering and enhancements for Wintel platforms, ensuring robust support for the ANZ-NZ ATM infrastructure.• Optimize the operation of the ATM Front End Platforms within ANZ Bank’s Payments, Switching, and Wholesale Technology division, ensuring stable, robust, and uninterrupted environments for seamless business application performance• Focus on enhancing security and managing the lifecycle of ANZ NZ’s ATM fleet to ensure robust protection and operational efficiency.• Oversee and maintain ATM software distribution, monitoring, and management applications to ensure reliable and efficient operation.• Plan and execute low-impact platform maintenance, encompassing upgrades, security patching, vulnerability remediation, password management, risk management, and ATM campaign management.Achievements:• Led and delivered a range of critical IT projects and system enhancements such as Vynamic View application upgrade, Unified Agent (UA) Lifecycle upgrade and rollout; CA ITCM (Remote Software Distribution) application upgrade and rollout; Gasper to AptraVision migration.• Involved and a key contributor to major initiatives such as PCI Cybersecurity ATM TR34, Third-Party Deposit (TPD), Visa Debit, ITNZ Data Masking, Java migration from Oracle to Azul Zulu• Provided critical support for MoneyNet BGP switchover and VCF migration• Executed delivery support on BAU workstream such as ATM campaign deployments, ATM password management and updates, ATM rebuilds and software reloads, ATM defect investigations, ATM health checks and UA comms monitoring, security patching and vulnerability remediation, incident management, request fulfilment, change management and problem management.• Instrumental in ensuring smooth operational support and compliance across various technical and business stakeholders Show less

Wellington, New Zealand

Company Profile:ANZ Bank NZ Limited is NZ largest financial-services group offering a wide range of financial services.Responsibilities:• Provide 3rd-level support and management on Wintel systems and infrastructure within ANZ standard.• Ensure high availability of Wintel Systems and Infrastructure.• Conduct compliance and audit activities, including Windows Server security patching, Platform risk management; remediation of security, vulnerability, and non-compliance… Show more Company Profile:ANZ Bank NZ Limited is NZ largest financial-services group offering a wide range of financial services.Responsibilities:• Provide 3rd-level support and management on Wintel systems and infrastructure within ANZ standard.• Ensure high availability of Wintel Systems and Infrastructure.• Conduct compliance and audit activities, including Windows Server security patching, Platform risk management; remediation of security, vulnerability, and non-compliance issues from Information Security Compliance Checks (ISCC), Change Configuration Audits (CCA), and Tenable vulnerability scans.• Manage BAU tasks, including investigation and resolution of Incident, Problem, Change and Work/Service requests within SLA targets on Wintel Platform Infrastructure; Windows server builds and decommission of legacy servers.• Provide technical input to the design and deployment approaches on project initiatives.Achievements:• Enhanced support efficiency and achieved high availability for 3500 physical and virtual Windows-based servers.• Provided key technical insights during the design and deployment phases of project initiatives, facilitating smooth implementations and upgrades.• Completed Windows server builds and effectively decommissioned legacy servers, optimizing resource usage and enhancing system performance.• Efficiently managed incidents and service requests , consistently meeting SLA targets and improving overall operational efficiency.• Deployed critical and security Microsoft patches across 1100+ Wintel server fleet• Initiated some improvements on documentation processes to augment Wintel team operational efficiency.• Led compliance and audit activities that resulted to security vulnerability reduction, ensuring adherence to Information Security Compliance Checks (ISCC) and Change Configuration Audits (CCA) Show less

Wellington, New Zealand

Company profile:Vodafone NZ (now called One NZ) is a telecommunications company that provides a range of services, including mobile and fixed-line communications, broadband, and digital solutions.Responsibilities:• Provide outsourced support and services to some of New Zealand’s largest Business and Government entities.• Perform configuration, installation and support of equipment in a Microsoft Windows environment to the specifications of client… Show more Company profile:Vodafone NZ (now called One NZ) is a telecommunications company that provides a range of services, including mobile and fixed-line communications, broadband, and digital solutions.Responsibilities:• Provide outsourced support and services to some of New Zealand’s largest Business and Government entities.• Perform configuration, installation and support of equipment in a Microsoft Windows environment to the specifications of client requirements• Troubleshoot and resolve Windows server and other IT infrastructure systems related issues via on-site and remote support• Maintain software applications, operating systems and regular System maintenance.• Manage assigned projects and program components to deliver services in accordance with established objectives.• Provide administration and maintenance of IT infrastructure systems and technologies (i.e. Windows Servers, AD, VMware, Hyper-V, Mobile Device Management (MDM) Solution, Backups, WSUS, etc.) to ensure availability of servicesAchievements:• Supported and managed 300+ physical and virtual servers across multiple clients (including Business and Government customers)• Deployed critical and security Microsoft patches and application hotfixes across 300+ servers• Received exceptional feedback from clients on the IT services I deliver, highlighting my commitment to quality and customer satisfaction.• Adopted the MDM Application Support Engineer role – supported 16,000+ iOS and Android devices on Mobile Management Device space • Successfully initiated and implemented over 200 Requests for Change (RFCs) through the Change Management process.• Contributed to the reduction of incident tickets on BMC Remedy ticketing tool • Initiated some improvements on documentation to augment Wintel team efficiency. This includes operational support guides, server as-build plans and patching procedures. Show less

Cebu, Philippines

Company Profile:Survey Sampling International (now called Dynata) is the premier global provider of sampling, data-collection and data analytic solutions for consumer and business-to-business survey research.Responsibilities:• Lead a team of 20 IT Professionals to deliver high level of customer service across all business units.• Identify, build, develop and maintain vendor relationships and partnerships to secure the highest quality equipment and resources while negotiating… Show more Company Profile:Survey Sampling International (now called Dynata) is the premier global provider of sampling, data-collection and data analytic solutions for consumer and business-to-business survey research.Responsibilities:• Lead a team of 20 IT Professionals to deliver high level of customer service across all business units.• Identify, build, develop and maintain vendor relationships and partnerships to secure the highest quality equipment and resources while negotiating the best prices to meet business objectives and budgeting requirements.• Lead the coordination of all technology-based deliverables throughout the project lifecycles, ensuring high level of customer service delivery.• Escalation point for all IT service delivery issues including incident and problem management.Achievements:• Created and facilitated training programs for staff, resulting improvement in team productivity and employee satisfaction. • Led the successful implementation of a turn-key project (i.e. Philippine facility-wide Technology refresh of 500 seats office build-out/ remodel) involving multiple service contractors. This included Windows 7 upgrade rollout, Windows 2008 server rollout, Cisco switch upgrade rollout, VoIP Telephony system upgrade, CCTV system deployment, UPS system rollout and Structured Cabling system upgrade.• Negotiated contracts with key technology vendors that resulted in a reduction in service costs while improving service levels. • Implemented a cost-saving initiative that reduced IT operational expenses without compromising service quality.• Received commendation from senior management on the completion of the US$ 500,000 office build-out and facility-wide Technology refresh. Delivered such massive project on schedule with a 16% cost savings.• Collaborated with other departments to align IT initiatives with business objectives, fostering a culture of innovation and collaboration. Show less

Orem, Utah, U.S.A. And Cebu, Philippines

Company Profile:Survey Sampling International (now called Dynata) is the premier global provider of sampling, data-collection and data analytic solutions for consumer and business-to-business survey research.Responsibilities:• Build, configure, install and support of proprietary dialer and server systems on Windows Server 2000/ 2003 platforms and desktop PCs on Windows XP/7 platforms across USA and the Philippines facilities• Manage, administer, maintain and support of other… Show more Company Profile:Survey Sampling International (now called Dynata) is the premier global provider of sampling, data-collection and data analytic solutions for consumer and business-to-business survey research.Responsibilities:• Build, configure, install and support of proprietary dialer and server systems on Windows Server 2000/ 2003 platforms and desktop PCs on Windows XP/7 platforms across USA and the Philippines facilities• Manage, administer, maintain and support of other IT infrastructure systems such as Active Directory, SharePoint, Backups and Disaster Recovery, VMware virtualisation, Monitoring system, VoIP phone system, LAN and Network switches, WAN communication links, UPS system, and printing devices. • Deliver IT support services on issues/ requests related to Windows Technologies and IT Infrastructure, respond quickly to reported issues, and provide timely status updates and best-approach resolutions.• Monitor alerts and alarms on servers, backup systems, VoIP phone system, security and network connectivity devices, UPS systems and other IT Infrastructure systems.Achievements:• Successfully built, configured, installed and supported proprietary dialer, Windows server systems and desktop PCs• Supported and managed 200+ Windows servers and 1200+ Windows Desktop PCs across USA and Philippine facilities including other IT Infrastructure systems.• Deployed critical and security Microsoft patches and application hotfixes • Managed and maintained IT infrastructure systems, Windows OS and Desktop software applications• Conducted training sessions for staff on Windows technologies leading to a reduction in user-related issues• Developed detailed documentation for IT infrastructure and processes, improving team knowledge transfer and reducing onboarding time for new staff Show less

Cebu, Philippines

Company Profile:Trends & Technologies Inc. is a leading Solutions Provider and Systems Integrator for Information and Communications Technology (ICT) in the Philippines. From a company offering basic data connectivity and cabling in the early 90s, TTI has evolved to one of the country's premier Systems Integrator for Business Process Outsourcing, Financial Services, Manufacturing, Telecommunications Service Providers, Government, Health Care, Hospitality, and Education sectors. Today, TTI… Show more Company Profile:Trends & Technologies Inc. is a leading Solutions Provider and Systems Integrator for Information and Communications Technology (ICT) in the Philippines. From a company offering basic data connectivity and cabling in the early 90s, TTI has evolved to one of the country's premier Systems Integrator for Business Process Outsourcing, Financial Services, Manufacturing, Telecommunications Service Providers, Government, Health Care, Hospitality, and Education sectors. Today, TTI offers turnkey solutions from IP infrastructure implementation, voice, data, and multimedia convergence, to network security and education.Responsibilities:• Lead and direct activities of Implementation and Services (IS) team comprising of several TSEs and Cabling specialists.• Develop workforce scheduling and project deployment rosters• Inspect installation works in LAN, WAN, and structured cabling system projects to uphold quality control standards and ensure superior workmanship.• Hiring and evaluating staff, ensuring the selection of qualified candidates. • Lead the coordination of project implementation and deliverables • Escalation-point for after-sales delivery issues• Accountable for forecasting, planning, and budgeting the department's expenditures, including both capital (CAPEX) and operational (OPEX) expensesAchievements:• Successfully led a cross-functional implementation and services team, resulting to high client satisfaction rate. • Strategically planned and executed workforce scheduling and project deployment rosters, optimizing resource utilization and reducing project completion times.• Conducted audits and inspections of project installations, raising quality control standards and customer satisfaction.• Coordinated the successful implementation of multiple high-stakes projects, consistently meeting or exceeding deliverable timelines.• Acquired people management skills and interpersonal skills• Gained valuable insights on the business process Show less

Cebu, Philippines

Company Profile:Trends & Technologies Inc. is a leading Solutions Provider and Systems Integrator for Information and Communications Technology (ICT) in the Philippines. From a company offering basic data connectivity and cabling in the early 90s, TTI has evolved to one of the country's premier Systems Integrator for Business Process Outsourcing, Financial Services, Manufacturing, Telecommunications Service Providers, Government, Health Care, Hospitality, and Education sectors. Today, TTI… Show more Company Profile:Trends & Technologies Inc. is a leading Solutions Provider and Systems Integrator for Information and Communications Technology (ICT) in the Philippines. From a company offering basic data connectivity and cabling in the early 90s, TTI has evolved to one of the country's premier Systems Integrator for Business Process Outsourcing, Financial Services, Manufacturing, Telecommunications Service Providers, Government, Health Care, Hospitality, and Education sectors. Today, TTI offers turnkey solutions from IP infrastructure implementation, voice, data, and multimedia convergence, to network security and education.Responsibilities:• Conduct testing and Proof-Of-Concept/ Demo installation of Network infrastructure (LAN/WAN) such as modems, multiplexer, routers, access points and switches. • Install, configure, test and troubleshoot network infrastructure (LAN/WAN) for various industries, including public sector agencies and private enterprises.• Provide Pre-sales and Post-sales IT support services and End-User training on deployed network infrastructure.• Oversee and maintain in-house IT infrastructure systems.Achievements:• Successfully executed multiple Proof-of-Concept installations that showcased product capabilities, leading to successful sales contract.• Led the installation, configuration, testing and troubleshooting of LAN/WAN infrastructure for over 15 organizations, including government agencies and private enterprises, achieving 100% operational readiness• Developed and delivered training programs for end-users on new network infrastructure,• Implemented a proactive maintenance schedule for in-house IT infrastructure, leading an increase in overall system performance.• Acquired advanced technical skills and expertise in network communication products and IT systems.• Delivered comprehensive pre-sales and after-sales support and maintenance for deployed network communication products and IT systems. Show less

Bs Ece, Electronics, Communications

Certification, Windows Active Directory