• I manage social media platforms such as YouTube, Facebook, Instagram, and Telegram.• I produce and edit content such as videos, photos, simple graphics, and logo creation.• I program business web pages.• I edit videos with Adobe Premiere and After Effects.• I create graphics using Photoshop and Canva.• I manage social media with MLabs and Meta Business.

• Provide assistance and support for the GCA management system.• Write documentation and releases related to the system, collaboratively with the support team.• Conduct tests and search for bugs within the system.• Provide training to users who utilize GCA on a daily basis.• Utilize Trello for the control and management of daily activities.

• User support and service.• Printer configuration, installation and maintenance.• Installation and configuration of LibreOffice package.• Installation of Desktops machines and notebook configurations.• VOIP telephony configuration.• Installation of printers.• POS configuration and maintenance.• Activation of network points and configuration on the switch.• Installation and configuration of SAP.• User and product management on the MAGENTO platform.• Configuration and use of the Slack platform.

- Configuration, management, administration and support for Office 365 products (Office, OneDrive, Microsoft Teams).- Support for the toll collection system (Meta Systems OpenRoad).- Symantec Endpoint Antivirus Management.- Server administration and management (Active Directory, Domain, DNS etc.)- Configuration and support for smartphone devices: android and aphone, including hardware repair.- Knowledge of the TOTVS Protheus system – Contract and purchase management module.- Software installation, configuration and support (Office 2013 and 2016 packages)- Knowledge of operating systems – Windows 7 to windows server.- VOIP phone setup.- Service and technical support to local and remote users, through GLPI calls.

- Desktop and notebook maintenance.- Formatting and cleaning desktop and notebooks.- Service and technical support to local and remote users.- Configuration of systems and servers.- Installation of machinery and equipment.- Email settings and backups in Microsoft 365.- Hardware and software inventory management.- Email configuration and support using Microsoft Outlook.- Management and administration of the Digifort Enterprise system.