At Microsoft, my tenure as Sr Technical Support Engineering Manager and Digital Channel Manager has been marked by a steadfast commitment to enhancing customer experiences and driving business transformation. Our team’s success is reflected in the robust Windows Performance group and the execution of a significant hiring initiative that bolstered global satisfaction rates.Leveraging skills in Design Thinking and Analytical Skills, I have contributed to the digital empowerment of SMBs and optimized partner engagements across the Americas. With the recent addition of Machine Learning expertise from MIT, I am dedicated to integrating advanced solutions that elevate client outcomes and advance our organizational objectives.
Listed skills include Business Analysis, Management, Project Planning, Team Leadership, and 32 others.