I serve as the staff point-of-contact and provide leadership for all outreach ministries and activities to ensure their work aligns with the church mission, vision, and values. Integrate prayer, spiritual discernment, and strategic thinking into outreach leadership. Inspire disciples of all ages to serve beyond the walls of the church. I also attend and actively participate in staff meetings, trainings, and leadership development. Submit annual goals for outreach to the Senior Pastor. I work to build, maintain, and lead volunteer teams. Regularly convene outreach ministry leadership for team building, vision casting and feedback. Coordinate volunteers for outreach initiatives. Regularly inform the congregation of outreach opportunities. Assist the youth ministry with creating and executing outreach ministry for the children and youth. Externally focuses are to supervise the process and the team that provides financial assistance (benevolence) to the Durham community. I assist in ministry budget planning and manage the disbursement of the Mission Budget. Work with the pastoral staff and ministry volunteers to plan and lead efforts to reach new believers and disciples (evangelism).

While serving as the Special Assistant to the Pastor, I work with the Pastor and his Executive Assistant and the Finance Manager to successfully complete and the Pastor to on church business. I was responsible for overseeing the annual Next Level Leadership Conference, many weekly church activities, development of new church forms, and marketing materials. I served as the liaison between the Pastors Office and local ministerial alliance, community organizations and/or leaders. Performed weekly finance work as well as general office duties. Maintain a working relationship with the Church Finance Manager, Church treasurer and Trustee Ministry. Recorded tithes, offerings, and contributions on a weekly basis from both Sunday service and online. Maintained an up-to-date computerized roster of the church membership, make necessary changes to church membership information, and input new member information as received from Sunday Worship service.

Work with the Faith Outreach team on planning and coordination of Orange County Department on Aging outreach events and activities. Help the increase communication, coordination and collaboration between the Orange County Department on Aging and the faith community. Created a faith-based data and map to be used for future engagement and communication between Orange County and the faith-based community. Collaborate with faith-based groups, and other chaplaincy organizations to provide emotional, wellness and spiritual support. Work with the Orange County Sheriff Department and the faith-based community to distribute meals to county residents in need. Encourage faith-based groups to provide respite services to caregivers through programs provided at the Senior Centers.

As a Clinical Pastoral Care Chaplain, I spent a minimize of 8 hours per week in the hospital which includes an Emergency Department, Outpatient Surgery, Inpatient Services, including a flexible Critical Care Unit. Visited patients, family members and staff, responding to various types of referrals, and participating as part of the interdisciplinary team. In addition, I participated in a rotating on-call schedule, available for crisis responses. Completed a minimum of 10 hours of pastoral-care activities each week at the Orange County Department on Aging. Participated in the dementia caregivers respite program as the pastoral caregiver for individuals and their family members at the Orange County Department on Aging. Additionally, rode along with law enforcement from the Orange County Sheriff Department visiting seniors through the Seniors and Law Enforcement Together (SALT) program.

Worked alongside with the Senior Pastor and the administrative staff to plan two Sunday worship services. Preached and participated in Sunday morning worship services. Helped to plan four weekly bible study services for adults and the youth. Attended monthly meetings with the deacon board, finance committee and the entire church staff. Coordinated the Summer Vacation School for all age groups and planned the daily opening worship service each day. Visited members of the church in nursing care facilities, homes, and hospitals.

Lead the Youth Ministry Wednesday night bible study. Responsible for developing opening worship service for ages 3 to 17. Taught the middle and high school class on Wednesday nights and on Sunday mornings. Assisted the Senior Pastor with Sunday morning worship service, which included leading prayer, preaching, serving Holy Communion, and participating in Baptism. Represented the church at the city-wide Lenten Services as the opening preacher for the event. Visited members that were not able to attend regular church services and provided communion and summaries of the morning message.

Worked directly with customers via telephone providing proactive consultative needs analysis with new and existing customers to develop client centric product solutions. Educated customers on product offerings and services to improve their overall experience. Explained pricing and answering questions from customers to build value in the products, services, and customer relationship. Achieved monthly revenue quota across all product offerings.

Managed a team comprised of 50 plus undergraduate and graduate students and student supervisors that call and solicit unrestricted support from alumni, parents and friends. Coordinated the Phonathon schedule with the Direct Marketing Communication Team schedule. Ordered and loaded calling pools into the Phonathon system. Managed calling pools to ensure efficiently. Set goals for the individual callers and each calling segment while tracking results and responding appropriately. Constantly monitored and examined program stats to maximum calling proficiency. Applied the recruitment plan to hire the appropriate number of callers and supervisors needed for the spring and summer semesters. Retained student callers from previous semesters while conducting ongoing recruitment to keep the calling room at maximum calling capacity. Worked with supervisors to identify incentives to motivate callers to achieve nightly goals. Worked with IT to ensure that all equipment was up to date and in proper working order.

Proactively initiated, developed, and managed long-term, profitable relationships. Managed existing client relationships to identify future needs and consultatively address them. Profiled prospects and clients to identify additional financial needs and referred to appropriate financial partners. Delivered superior quality service in person or by phone such that client needs were met on a consistent and positive basis. Served as primary contact for new account openings and cross sale of other products and services to clients and prospects. Supported team sales process by referring identified clients to other lines of business, including but not limited to retail loans, mortgages, investments, private banking, insurance, small business, merchant services, and other areas. Participated in team sales efforts such as team call nights, sales meetings and debriefs. Served as contact for client problem resolution and performed maintenance for current clients. Supported team service process by participating in team service efforts such as service meetings.

Managed a team of 6 to 8 salespersons. Conducted department sales meetings and trainings on a weekly and monthly basis. Provided coaching, feedback, and sales reports for each salesperson daily. Oversaw the bi-annual inventory for the department. Maintained inventory tracking reports on a bi-weekly basis. Created schedules for the entire team while staying below the selling cost. Managed the entire store on a rotating schedule at least 2 to 4 times per month. Wrote and delivered annual and bi-annual performance reviews. Assisted with recruiting, interviewing, selection and training of new and existing salespersons. Provided outstanding customer service and overall customer satisfaction daily. Listened and resolved customer complaints.