Technical Business Analysis, Reporting, and Project Management.

Partner with global financial business users understand their business needs in developing a strategic roadmap to bridge any gaps within SAP Bank Analyzer/AFI and SAP HANA. Coordinate with system engineers to develop solutions to meet those needs regarding the certified financial data for all products across all global markets. Provide leadership to Sr Analysts/Developers in the support and configuration of SAP Systems, financial processes, and implementation of new products.

Managed the Customer Support Team for their US Animal Health Division. Collaborated with Brand Managers to implement marketing programs and innovative plans to increase inventory turnover. Responsible for SOX audit controls while team processed over $1B in sales annually. Responsible for the account management of PetSmart with over $10M in annual sales.

Provided leadership and guidance for all football activities within Millard Athletic Association and served as primary leadership contact for Flag Football. Helped to expand the football offerings to include NFL Flag Football, increasing overall participation and alternative option to tackle football. As part of the Executive Board, we oversaw the development of the athlete training program and the opening of the indoor training facility. Helped to integrate the merger of Millard Athletic Association and Kingswood Athletic Association to better serve the Millard community.

Supervised a team of Business Analysts supporting Insurance Services Division. Primary focus was on Overpayment Identification and Recover, Third Party Liability, and Survey. Consistently managed 6-8 simultaneous implementation projects for new customers while ensuring ongoing maintenance and support activities were not overlooked.

Provided leadership and overall management of the Retirement Plan Distribution, Employee Benefit Services, and Contact Center business units. Responsible for the oversight of over $3 Billion in annual transactions serving more than 50K participants. The Administrative unit was responsible handling all billing and administrative transactions for approximately 1,100 member cooperatives throughout the U.S. Provided project leadership for several process improvement projects as well as system upgrades for both pension and 401k admin systems and the organization website.

Responsible for providing highly focused and detailed leadership for the Report Development team, Quality Assurance team, Contact Center Workforce Management team and Web Help Desk team, which are part of Customer Operations (Claims and Customer Service). I manage a dynamic and diverse team of specialists that partner with the business to research, analyze and develop a broad range of reports and quality practices that support continuous improvement opportunities. I serve as the primary contact for high-level reporting and analysis requests from senior managers and will use tools and techniques to analyze data that maximizes revenue, optimizes workflow efficiency and improves operations. I also take the lead in solution evaluation.

-Leader in productivity consulting to maximize performance management and operational efficiency and reduce costs.-Recommend organizational and process changes to help improve claims processing and support business units.-Create performance standards and resource models based on productivity studies for management teams within the Customer Service Organization.-Utilize DMAIC Lean and Six Sigma methodolgies to complete business process improvement initiatives supporting corporate strategic planning.-Perform relationship management activities for contract management of purchasing IT products and services in support of process improvement.

-Developed employees through coaching, mentoring, and performance development and appraisals for a staff of 17 direct reports and 300+ indirect reports.-Developed and implemented a tactical and action plan to improve operational efficiency by sharing information across functional areas of quality, training and development, and process improvement. This directly facilitated the elimination of 30% of all errors by tracking error trends and allowing the free communication to all areas.-Used multiple communication styles and mediums to effectively gain support and buy-in from management staff in India with limited face-to-face time. Through a joint effort, increased overall quality to 97% and production by 30%, and reduced costs by 10%.-Developed web-based interactive tools and communication for the distribution of work and served as executive member for $5M relationship database re-engineering project. Performance increased by 40% from the new tools and company-wide performance was expected to increase by 20% with the new database-Implemented business process improvement measures that reduced overhead costs by 25% and increased performance by 80% for a division of 150+ employees.-Managed both a relationship DB2 database running SQL queries, coding, and reports using MySQL and SQL Server as well as an IBM AS400 series database with over 20M entries and 100 tables.

-Responsible for the training, administration, health, welfare, morale, and discipline for 60 soldiers and 75 civilian employees in 12 separate sections, including 5 remote locations. Managed $85M of property and equipment.-As Controller, responsible for budget analysis, forecasting, and reporting for an annual budget of over $50M. Approved all contracts and procurement activities with US and International vendors and adopted an online request submission and tracking system reduce multiple requests by 95%.-Responsible for all sourcing, purchasing, and contracting activities for all supplies, equipment, and IT systems with an annual budget of over $30M. Developed an ERP system that streamlined the approval process by providing approved sources and automated the approval process, reducing overall process by 40%.-Principle advisor to the US Commander in Kosovo for all IT systems, logistical, supply, and equipment related issues. Supported over 5000 personnel from 13 military services and countries. Primary supervisor for 12 US and 5 Albanian Translator personnel.-Responsible for the maintenance, upgrade, installation, and implementation of all IT and communication equipment, applications, and services for 5 military communities of over 10K users.-Served as liaison and point of contact for NSA, FBI, CIA, ATF, the Pentagon, and local law enforcement agencies after the 9/11 attacks for all bomb detection and disposition for the western half of the continental US. Selected to committee of 15 individuals to develop standard operating procedures for Homeland Security.-Coordinated the deployment of over 10K soldiers and over $300M in equipment for 12 operations including the 2002 Winter Olympic Security, Kosovo, Bosnia & Herzegovina, Macedonia, Iraq, Afghanistan, Israel, Egypt, and numerous training exercises throughout Europe and the US.