Allen Koo Email & Phone Number

I’m a dedicated professional with 20+ years of Windows platform engineering achievements across dedicated, cloud, and hybrid environments. I thrive in handling installations, provisioning, design, upgrades, technical documentation, and team training/mentoring. I also build lasting relationships and act as a trusted escalation point for maintaining a resilient and robust infrastructure. Using out-of-the-box thinking, I offer unique solutions for enhancing Windows systems and exceeding all expectations. Selected highlights from my career:• Improved methods for maintaining client servers in dedicated, virtual, and cloud environments at Datapipe/Rackspace, decreasing average ticket resolution times. Sought as the technical point of escalation to the OS Support and Engineering teams, resolving customer issues and ensuring clear, reliable communication.• Enabled the smooth adoption of policy, standards, and procedures. Facilitated the development of a central store of knowledge that increased end-user satisfaction covering 30 clients with 400+ servers.• Attained prestigious Racker Recognition Awards as a top performer across the company.• Received commendations for supporting high-profile clients (Bill Gates, RJ Reynolds). Established strong client relationships and achieved a 99% success rate as part of the maintenance team.Key areas of specialization:Windows / Systems Engineering / Design / Automation / Upgrades / Installations / Provisioning / MaintenanceComplex Problem-Solving / Training & Mentoring / New Technologies / Backups / Customer ServiceAnalysis / Reporting & Documentation / Process Improvement / Virtualization / Clustering / Disaster Recovery

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  State University Of New York College At Buffalo

  Bachelor Of Science, Business Administration