Daniel Siler Email & Phone Number

Wilmington, Delaware, United States

Hauppauge, New York, United States

• Analyzed error log data for an internal system application and relayed and tested improvements that led to a significant reduction in errors and a more intuitive user experience.
• Completed text analysis of client survey comments, validated the main areas of client concern, and created PowerPoint reporting that framed how addressing the specific concerns could lead to the potential increase in.
• Created reporting that identified incorrect billing setups, which led to a year-over-year decrease in the number of billing adjustments and subsequent negative client interactions.
• Developed and maintained reports, dashboards, and key indicators used by leadership to track key metrics for the 40K+ Mid-Market client base, including survey data, operations processing, and unit and revenue loss.
• Created and published numerous Power BI files that incorporated datasets obtained from SQL Server, SAP Business Objects, SAP EDW, Salesforce dataflows, SharePoint forms, Access, and cleaned Excel files.
• Conducted regular and ad-hoc analyses for tactical daily operations as well as for key project initiatives and strategies.

• Built an Excel macro-based data converter that allowed up to a 95% reduction in man-hours spent keying in employee static data and wages.
• Managed the setup of companies of 50+ employees on proprietary payroll software and HR products.
• Consistently received promoter survey scores from clients that completed the implementation process.
• Communicated with client contacts to do a full analysis of payroll needs so all accommodations could be made within the payroll system and across time-keeping, HR, and other ancillary products.
• Trained clients on use of payroll software via web-based seminars.
• Devised several time-saving Excel workbooks and Word process documents that automated and simplified tasks common to internal and external users.

• Consistently maintained high client satisfaction scores by consistently reaching clients timely, responding within the Service Level Agreement, and resolving incidents in an expeditious manner.
• Contacted clients via telephone and email to complete their payroll.
• Keyed employee direct deposit and state and federal withholding certificate information into proprietary payroll system.
• Resolved tax and penalty issues through amendments and communications with federal, state, and local tax agencies.
• Registered clients and their CPAs online so they could access reporting, including 941, 940, W-2, and state and local tax forms.
• Educated clients on payroll tax laws so they could make the appropriate decisions when paying employees.

Bachelor Of Arts, Philosophy

Bachelor Of Science, Accounting