Allen Roach Email & Phone Number

As a Microsoft 365 Administrator at The Carpenter Health Network, I manage and optimize the cloud services and applications that support the organization's mission to provide compassionate and quality healthcare. I have over 7 years of experience in IT helpdesk roles, starting as a student worker at Louisiana Department of Health, where I assisted users with technical issues and resolved tickets. I then joined The Carpenter Health Network as an IT Helpdesk Technician, where I demonstrated my skills in Azure Active Directory, Microsoft Power Automate, and Microsoft Power Platform, and earned my CompTIA A+ ce and Microsoft 365 Fundamentals certifications. I was promoted to my current role in October 2022, where I continue to leverage my competencies and credentials to enhance the productivity, security, and collaboration of the organization. I am a team player, a problem solver, and a lifelong learner, who values innovation, excellence, and service.