Allen T. Email & Phone Number

Mississauga, Ontario, Canada

Took part in a 4-member team to build an Automation test module for the twoPlugs web application. Built a data driven test framework in TestNG using Selenium java and logged the test results utilizing Extent Reports version 5 framework.• Collaborated with the team to build test cases using Postman API Platform to ensure that the quality REST API services for twoPlugs project meets the business requirement standards.• Wrote and optimized test cases to maximize coverage of manual software testing with consistent and thorough approaches.

Analysed technical issues on wireless device and promptly provided the solution from memorized technical documents thereby providing 90% customer satisfaction within minimal time interval.• Performed Mobile number porting, troubleshot mobile data connectivity issues and issued new sim card for the customers.• De-escalated customer complaints by actively listening and responding with levelheadedness and empathy thereby boosting customer loyalty.• Analyzed customer bills and provided information on the charges incurred and added credits on incorrect charges, thereby minimizing customer dissatisfaction.• Identified fraudulent activity from reviewing the customer records and escalating the fraud to the concerned department thereby protecting the customer and company from scam.

Canada

Provide excellent customer service Build good rapport with customers. Perform audit on cash in the register. Forecast order and stock merchandise to the store plan. Report to manager on sales made at end of day.

Canada

Freelance web development as wordpress web developer.Built wordpress website by coding theme from scratch.

India

Organized meeting with clients to take down their requirements Produced presentations of the final project for the clients to review it. Managed a team of 5 member to deliver the final product . Implemented new programming language to the office to receive more projects

Dubai, United Arab Emirates

Web Development - Develops WordPress websites via WordPress theme development - Assists users to resovle issues arising from the web application developed. - Oversee social media content for the product developed. - Organise meeting with customer to gather their requirements Customer Service - Responds to all incoming emails professionally as per established service levels, quality standards - Follow up with the users to get feedback for the website - Uses in depth knowledge of product features, systems, policies, procedures and services to resolve issues - Resolves complex and/or unique issues drawing on past experience and product knowledge, escalating to management as required Event Management: -Maintains a pro-active approach, ensuring a digital content of the event are updated in the website. -Collaborates with clients to manage websites for live sport events

Manchester, United Kingdom

Perform testing on website justaxi.co.uk for the JustTaxi project. Code in JavaScript to display JSON data sent from Microsoft Azure Cloud sever Maintain the project scrum using Microsoft Team Foundation Server .

Education record

Master Of Science - Ms, Computer Software And Media Applications

- Thesis on Data Mining by research on analysis of Data Mining Algorithms on Genome Data. -Understand the programming of ASP.NET.

Bachelor Of Technology - Btech, Computer Science

-Learn different paradigms of programming languages. - Understand Data Structures and Algorithms - Learn Engineering Mathematics.