Heather Carter Email & Phone Number

Colorado Springs, Colorado Area

• Supervise and perform performance evaluations on Administrative staff and UCCS student interns.
• Support the Associate Director of the Office of Planning and Analysis (OPA) of CDOC as an office manager.
• Identify the need and devise training for staff to ensure the continuity of procedures and publications from OPA.
• Compile, edit, write and publish multiple Legislatively mandated annual reports.
• Research, compile and analyze data and produce reports on multiple topics as requested by CDOC Executive staff.
• Maintain, update and post publications to the Departmental Information page of the CDOC website.Serve as an Advanced Level and Core Instructor at the Corrections Training Academy and as a Certified American Safety and.

Canon City, CO

• Provide feedback, training and mentoring and input payroll for employees.
• Develop curriculum and provide training for employees.
• Respond to correspondence from family members and representatives submitted to the CDOC Constituent’s Services offices.
• Provide support to the CDOC Corrections Training Academy in the capacity of an Advanced Level and Core Trainer.
• Support the Vulnerability Assessment Team in policy and reporting and Emergency Operations Center team as a recorder. Additionally, function as a liaison and recorder for CDOC Emergency Operations Center team.
• Provide Time & Release training to CDOC Case Managers across the state.

Grand Junction, Colorado Area

• Manage a team of 15 to 25 Global Services Managers while providing assistance in escalations, coaching on performance and working to meet all metrics outlined by the client, AT&T Global
• Perform interviews for new hires and provide feedback to Human Resources and Senior management in regards to possible candidates
• Perform various reporting duties for both StarTek’s client, AT&T and supervisors within StarTek
• Act in the in-charge capacity for the District and Area Managers, attending conference calls and updating reports on his/her behalf
• Maintain a tracking spreadsheet to ensure the on-time delivery of all annual and 90-day reviews for the Grand Junction II site
• Track and reconcile expenses on the P-card monthly and submit monthly Gift Taxation reports to payroll for awards received by employees

Canon City, CO

• Managed a day work program for developmentally disabled and mentally retarded adults.
• Performed QA on product packaged by consumers and wrote monthly behavior reports
• Assisted with day-to-day living skills for consumers in group homes and in independent living situations

Norfolk, Virginia Area

• Maintained, operated and performed preventative maintenance on all types of communications equipment.
• Battle First Aid and BLS instructor