Senior Market Research Analyst
Chicago, Illinois, United States
• Led/managed competitive intelligence (research and analyses) program and ensured org-wide adoption/support including Marketing, Sales, Product Management, Channel, and Business Development teams.• Developed/updated internal and customer facing competitive materials (e.g., battlecards, overviews, comparison grids, newsletters, etc.) and supported customer RFPs.• Trained new hires on Billtrust competitive landscape.• Managed internal Win/Loss program (primarily quantitative/qualitative survey-based) and worked with 3rd party vendors to ensure program success (i.e., increase win rates, inform product roadmap, bolster marketing and sales materials).• Leveraged internal (e.g., SFDC, Gong, etc.) and external data sources to perform ad-hoc research projects/analyses in order to inform GTM strategies (e.g., potential partnerships/acquisitions, TAM, ICP, etc.).• Conducted market research and analyses to support the Product team in defining and pursuing their objectives: collected and shared information that included product usage, customer feedback, customer pain points, and feature requests.• Evaluated and was up-to-date on Competitive Intelligence platforms (e.g., Klue, Crayon, etc.) and information services (e.g., Guidepoint).