Manager Of Operations & Customer Relations
Carrollton, Texas, United States
-Deep understanding of Inside sales, building rapport with clients, and delivering results that bring customer and company satisfaction.-Ability to close key sales through negotiation and open communication.-Leading a team through positive attitude and approachable demeanor.-Directing day-to-day operations by implementation of short-term and long-term strategies to achieving company and profitability goals.-Conduct performance reviews providing coaching and feedback to benefit both company and employee.-Manage company operations with responsibility for profit and loss, scheduling, training and inventory control.-Implement policies and standard operating procedures, managed quality, customer service and logistics.-Deliver positive customer experiences by implementing effective quality assurance practices.-Collaborate with staff to maximize customer satisfaction, streamline procedures and improve bottom-lineprofitability.-Plan daily operational strategies, including delivery routing, team workflows and promotional initiatives.-Improve morale and management communication by creating employee recognition and rewards practices.-Assist in refining procedures, defining best practices and correcting reported issues.
