Dr. Anna Hunter, Edd Email & Phone Number

Dallas, Texas, United States

User Onboarding: Guide new customer onboarding, training, and communication strategy to increase retention.Knowledge Base: Design and host daily live training sessions, video library, and help desk content to foster product knowledge and understanding.Product Research: Research customer needs through interviews and focus groups to establish scope for future software development. Product Management: Manage delivery of product updates by coordinating announcements, creating training content, and communicating with staff. Employee Onboarding: Create internal onboarding procedures and ongoing training curriculum for employees.

Dallas, Texas, United States

Marketing: Oversee online, print, organic, and in-person marketing strategies that led to a 300% increase in lead to customer conversion.Outreach: Manage a comprehensive outreach and partnership strategy to increase awareness and generate leads for a SAAS company.Customer Success: Transitioned help desk from FreshWorks software to interactive, in-app experience. Write and manage all help desk content. Guide customer onboarding, training, and communication strategy to increase retention.Business Development: Contribute to customer acquisition by performing virtual and in-person product demos with a short sales cycle and high close rate.

Outreach: Research and produce thought-leadership in various formats including website content, webinars, blog posts, and white papers.Marketing: Developed broad-system marketing and outreach strategies, increasing social media engagement.

Dallas-Fort Worth Metroplex

Gallup Certified Strengths Coach | Certified MBTI PractitionerTraining: Design and implement custom training curriculums that foster growth among teams using methods that capitalize on a variety of learning styles, technology integration, and applied techniques.Coaching: Guide clients through identifying, exploring, and developing their strengths to enhance relationships, productivity, and personal and professional growth. Enhance employee engagement through role restructuring and career planning. Coach organizational leaders in vision setting and managerial success.Facilitating: Facilitate team dialogue and workshops on topics including team dynamics, conflict reconciliation, change adoption and resistance, leadership development, and process improvement with teams that range from 3-80 employees.

Denton, Tx

President, Staff CouncilProcess Improvement: Consultant in district-wide Process Efficiencies Steering Committee. Lead department strategic planning efforts.Software Implementation: Coordinated district-wide process improvement through software adoption of the EMS reservation system. Assisted in the adoption of student engagement software: Engage and Nearpeer.Assessment: Construct evaluation process and multidirectional surveying to measure department outcomes. Design reports to inform decisions, justify funding, and ensure continuous improvement.Employee Development: Supervise a team of 14 staff members. Coordinate department-wide employee engagement, mentoring, and competency evaluations.Partnerships: Founder and chair of the Student Life Divisional Programming Committee as well as 9 community-wide event committees.Marketing and Outreach: Develop and implement broad-system marketing and outreach strategies to increase internal and external reach. Manage all department social media networks.Programming and Events: Supervise over 70 district-wide co-curricular events each year. Oversee special events and weddings with external clients.Budget and Contract Management: Provide oversight of 3 zero-based programming budgets. Assisted in the oversight of an $8.5M Student Union renovation capital project. Process over 75 performer and service contracts annually.

Collin College Spring Creek Campus

Process Improvement: Streamlined registration, training, and procedures for student organizations. Co-chaired the Online New Student Orientation Committee and designed the inaugural online new student orientation.Software Implementation: Implemented a system-wide online engagement platform, OrgSync. Collaborated on the direct implementation and adoption of a learning management system, Canvas. Led the transition from magnetic strip PVC student ID cards to proximity cards while issuing new software.Project Management: Managed request, reservation, and approval process of over 1,700 student organization events annually. Coordinated system-wide co-curricular events. Launched and managed co-curricular transcripts.Partnerships: Increased engagement levels among 85 faculty and staff organization advisors through individual coaching, group training, and comradery-building.Employee Development: Supervised 22 employees while overseeing Student Life Office and services. Guided role-building, selection, training, and development.Marketing and Outreach: Created a marketing strategy to establish a collective online community across 7 campus locations. Introduced a social media system to manage 5 separate social media accounts.Budget and Contract Management: Provided oversight of system-wide programming and office budgets. Advised the Student Service Fee hearing and allocation process. Processed vendor contracts for department and student organization events.

Process Improvement: Defined consistent administrative procedures for student organization recognition, operation, promotion, and budgeting. Developed online and in-person training for members, officers, and advsiors. Founded and chaired the Faculty and Staff Advisor Committee.Project Management: Provided oversight to student organizations while tracking effectiveness. Directly managed community-wide events including conferences, lectures, performances, involvement fairs, parades, and picnics.Software Implementation: Re-branded and re-launched a university-wide software system, OrgSync, to expand adoption and increase user activity by 220%. Leveraged technology systems to design the Falcon 5 co-curricular transcript; incentivizing student engagement within five areas of well-being.Assessment: Designed a comprehensive assessment plan to measure learning outcomes. Implemented ongoing assessment of all Student Life programs while offering flexibility to meet the needs of a wide variety of programs.Employee Development: Planned and facilitated staff recruitment, retreats, trainings and competency evaluations for department employees. Utilized the Appreciative Advising model to guide advising practices with employees.Leadership Development: Designed a leadership curriculum centered on well-being. Offered ongoing campus-wide training in Gallup Strengths, Appreciative Advising, and assessment. Created online and in-person training program for student organization leaders.

Baltimore, Maryland Area

Project Management: Developed a program curriculum centered on educational, social, cultural, wellness, and professional growth. Assisted in the design and implementation of a new on-campus fitness facility for student artists. Supervision: Provided consistent and targeted support to 60 student employees while implementing a comprehensive training curriculum and holding staff members accountable for meeting individual goals and outcomes.Leadership Development: Led campus-wide collaboration to implement a streamlined student leader employment process including a common application, group process, and coordination of individual interviews. Researched and initiated conversations regarding the implementation of co-curricular transcripts within an art student community.Committees: Member of Campus-wide Leadership Committee and Student Affairs Assessment Committee.

Advocacy: Applied theories of student development through supervising, mentoring, and advising students who identify as Lesbian, Gay, Bisexual, Transgender, Questioning or Allies. Enhanced critical thinking, communication, and leadership skills through campus-wide educational training including Safe Space Training and LGBT Speaker's Bureaus.Student Success: Created the Resource Advisor program to offer students a safe, supportive, one-on-one relationship while they worked on their personal, social, academic and career goals. Established goals, outcomes, marketing plans, meeting logs and assessment to aid in successful program implementation.

Doctor Of Education - Edd, Organizational Development, Transformational Leadership

Masters Of Science, College Counseling And Student Development

Bachelors, Communicative Disorders, Health