Allen Mills Email and Phone Number

Driving Dell Technologies' global business transformation strategy via consultation, cross-functional partnerships, team/resource delegation and data analytics.Analytics leader chartered to transform and modernize Dell’s global purchasing strategy from offline to online/self-serve channels. Project scope is inclusive of Dell’s $100B+ annual revenue of Enterprise to Consumer customers globally (WW, APAC, EMEA, US, and Japan). Operational outputs include development of data driven initiatives/analytics, program projections/forecasting, creation of regional targets, performance tracking/reporting, and cross-functional business collaboration/partnering to execute initiative plans to goals. Technical skills applied daily include intermediate data engineering and querying via MS SQL (e.g., stored procedures, import/export of flat data). Analytics and visualizations via advanced Tableau and expert Microsoft Excel utilization. Communication/Storytelling via various other Microsoft Office products.

Consulting Team Leader of senior consultants supporting Dun & Bradstreet’s most cherished clients. Specifically D&B’s Fortune 500 Technology and Communication verticals. Leading and developing a high-performing team to operational success and professional development by creating internal organizational partnerships, team advocacy, leader support for high profile customer facing engagements, co-developing individual career plans and adjustments to team headcount/talent. Additional outputs include creation of consulting service block offerings to drive upsell opportunities and revenue for D&B’s Advisory Services. Partnering with internal teams to help drive VOC (Voice of the Customer) into internal data models to drive D&B product enhancement and evolve product algorithms, predictive modeling, data elements and customer product experiences. Frequent consultive engagements with client decision makers and influencers to deep-dive into goals, problems and needs (GPN) and tailor the D&B products and services to best support those GPNs. Partnerships developed and nurtured include (not limited to) Amazon, Verizon, AT&T, Apple, Dell, SAP, Samsung.

Mergers and Acquisition leader for Customer Data Integration (CDI) of Dell’s mergers and acquisitions (e.g., Quest, SonicWall, Wyse, AppAssure). Duties include CDI function leader/owner in all phases of acquisitions, e.g., due diligence, clean room, integration, etc., while performing and leading complex analytics and account matching to support business decisions and successful integration of fundamental critical customer data. Advanced techniques and tools include professional project management (PMI), Six Sigma, various data and tools form Dun & Bradstreet, SQL, MS Access, Excel and Powerpoint.

Strategic direction and program management of customer facing reporting solutions for Dell's largest and most cherished clients. Daily application of SQL, Tableau, MS Office products, and proprietary Dell data and analytical tools.

Operational lead for tools, technology and processes for a global team supporting product quality for Dell's commercial customers.Assigned to manage product quality experience for Dell's largest public accounts (e.g. FBI and California State Government) and augmenting sales teams with holistic product quality solutions and resolutions.

Assigned to manage product quality experience for Dell's largest public accounts (e.g. FBI and California State Government) and augmenting sales teams with holistic product quality solutions and resolutions.

Senior Analyst for quality and performance of Technical Support solutions and incidents analytics for Dell's technical staff in support of Dell's largest customers. Advanced data analytics via SQL and Excel.

Technical Support Coach for front line technicians; assisting with complex technical issues and escalation resolution of Dell's most critical commercial and public customers.

Perform duties incident to theater operations of tactical air command and control, this includes tactical operations of air superiority, ground forces support, aircraft intercepts/engagements, rules of engagement (ROE) enforcement, supervise and participate in the movement, emplacement, orientation, and operation of tactical air command and control systems.